Customer Service : Career Success Through Customer Loyalty by Paul R. Timm (2010

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Last updated on Jul 19, 2021 07:53:49 SGTView all revisionsView all revisions

Item specifics

Condition
Good
A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages. See all condition definitionsopens in a new window or tab
Seller Notes
“Good”
Modified Item
No
ISBN
9780135063972
EAN
9780135063972
Category

About this product

Product Identifiers

Publisher
Prentice Hall PTR
ISBN-10
0135063973
ISBN-13
9780135063972
eBay Product ID (ePID)
79877190

Product Key Features

Number of Pages
264 Pages
Publication Name
Customer Service : Career Success Through Customer Loyalty
Language
English
Publication Year
2010
Subject
Customer Relations, Personal Success
Type
Textbook
Subject Area
Business & Economics
Author
Paul R. Timm
Format
Trade Paperback

Dimensions

Item Height
0.2 in
Item Weight
16.9 Oz
Item Length
10 in
Item Width
8 in

Additional Product Features

Edition Number
5
Intended Audience
College Audience
LCCN
2009-047554
Dewey Edition
22
Dewey Decimal
658.8/12
Synopsis
Customer Service: Career Success through Customer Loyalty, 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition is reorganized so it is easy to see how key concepts fit together. New information is included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that exceeds customer expectations and creates loyalty and success., Customer Service: Career Success through Customer Loyalty , 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition is reorganized so it is easy to see how key concepts fit together. New information is included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that exceeds customer expectations and creates loyalty and success.
LC Classification Number
HF5415.5.T513 2010

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    Item arrived in excellent condition. Great seller!
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