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ManageFirst: Customer Service w/ An..., National Restau
US $38.99
ApproximatelyS$ 51.00
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Located in: Montgomery Illinois, United States
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Estimated between Mon, 24 Nov and Fri, 28 Nov
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30 days return. Seller pays for return shipping.
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About this item
Seller assumes all responsibility for this listing.
eBay item number:317218312770
Item specifics
- Condition
- Book Title
- ManageFirst: Customer Service w/ Answer Sheet
- ISBN
- 0132179326
- EAN
- 9780132179324
- Release Title
- ManageFirst: Customer Service w/ Answer Sheet
- Artist
- National Restaurant Association
- Brand
- N/A
- Colour
- N/A
About this product
Product Information
This text focuses on CUSTOMER SERVICE topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives. The text and exam are part of the ManageFirst Program® from the National Restaurant Association (NRA). This edition is created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a restaurant management professional must know in order to effectively and efficiently run a safe and profitable operation. The ManageFirst Program training program is based on a set of competencies defined by the restaurant, hospitality and foodservice industry as those needed for success. This competency-based program features 10 topics each with a textbook, online exam prep for students, instructor resources, a certification exam, certificate, and credential. The online exam prep for students is available with each textbook and includes helpful learning modules on test-taking strategies, practice tests for every chapter, a comprehensive cumulative practice test, and more! This textbook includes an exam answer sheet to be used with the paper-and-pencil version of the ManageFirst certification exam.
Product Identifiers
Publisher
Pearson Education
ISBN-10
0132179326
ISBN-13
9780132179324
eBay Product ID (ePID)
117302845
Product Key Features
Number of Pages
240 Pages
Publication Name
Managefirst : Customer Service with Answer Sheet
Language
English
Subject
Customer Relations, Industries / Hospitality, Travel & Tourism
Publication Year
2012
Features
Revised
Type
Textbook
Subject Area
Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.8 in
Item Weight
3.5 Oz
Item Length
3.9 in
Item Width
3.9 in
Additional Product Features
Edition Number
2
Intended Audience
College Audience
Edition Description
Revised Edition
Table of Content
CHAPTER 1: THE IMPORTANCE OF CUSTOMER SERVICE CHAPTER 2: CUSTOMER-CENTRIC SERVICE CHAPTER 3: DESIGNING AND IMPLEMENTING AN EFFECTIVE CUSTOMER SERVICE PROGRAM CHAPTER 4: THE PROFESSIONAL SERVER CHAPTER 5: GREETING AND SEATING CUSTOMERS CHAPTER 6: DINING ROOM SERVICE CHAPTER 7: GUEST PAYMENT AND SERVICE RECOVERY CHAPTER 8: MARKETING THE POSITIVE GUEST SERVICE EXPERIENCE
Item description from the seller
Seller feedback (308,970)
- d***0 (438)- Feedback left by buyer.Past 6 monthsVerified purchaseItem bought: Ocean Ramsey Shark book * Item value for the money 5/5 * Condition matching as advertised 5/5 * Quickly dispatched 5/5 * Arrived on time 5/5 * Shipping cost for this type of item 5/5 * Packaging quality for this item 5/5 * Seller recommendation 5/5 * Communication: NA (not needed as it arrived on time) * Comments: Ty for your business!!Full Color Version WHAT YOU SHOULD KN..., Ramsey, Ocean (#317091156240)
- o***a (54)- Feedback left by buyer.Past monthVerified purchaseI thought I was ordering a paper back, especially considering the price was only around $10. I'm not sure if they shipped a hard cover by mistake. But I am more than happy to accept it. The description wasn't clear on what it was. So this could very well have been the intended item. I was not very impressed with their customer service at all. It took them days to respond and they didn't seem to care about the delay in shipping. I might purchase again, but I would be cautious as it was delayed.
- r***1 (180)- Feedback left by buyer.Past 6 monthsVerified purchaseThe book was exactly as described and arrived quickly. The only problem is a recurring one with this seller and other similar sellers - the book is poorly packaged in a plastic envelope and gets heavily bumped in shipping. I would like to see the books wrapped before shipment, but I understand this can't be done for cost reason. Luckily it isn't an expensive book, and I will continue to purchase basic books from this seller. A+++++
Seller feedback (308,970)
- d***0 (438)- Feedback left by buyer.Past 6 monthsVerified purchaseItem bought: Ocean Ramsey Shark book * Item value for the money 5/5 * Condition matching as advertised 5/5 * Quickly dispatched 5/5 * Arrived on time 5/5 * Shipping cost for this type of item 5/5 * Packaging quality for this item 5/5 * Seller recommendation 5/5 * Communication: NA (not needed as it arrived on time) * Comments: Ty for your business!!Full Color Version WHAT YOU SHOULD KN..., Ramsey, Ocean (#317091156240)
- o***a (54)- Feedback left by buyer.Past monthVerified purchaseI thought I was ordering a paper back, especially considering the price was only around $10. I'm not sure if they shipped a hard cover by mistake. But I am more than happy to accept it. The description wasn't clear on what it was. So this could very well have been the intended item. I was not very impressed with their customer service at all. It took them days to respond and they didn't seem to care about the delay in shipping. I might purchase again, but I would be cautious as it was delayed.
- r***1 (180)- Feedback left by buyer.Past 6 monthsVerified purchaseThe book was exactly as described and arrived quickly. The only problem is a recurring one with this seller and other similar sellers - the book is poorly packaged in a plastic envelope and gets heavily bumped in shipping. I would like to see the books wrapped before shipment, but I understand this can't be done for cost reason. Luckily it isn't an expensive book, and I will continue to purchase basic books from this seller. A+++++