Picture 1 of 11
Gallery
Picture 1 of 11
Have one to sell?
In the Common Interest 2 by John Carona 2018 Hardcover 1st Edition
US $14.00
ApproximatelyS$ 18.21
or Best Offer
Condition:
Oops! Looks like we're having trouble connecting to our server.
Refresh your browser window to try again.
Shipping:
Free USPS Media MailTM.
Located in: Tewksbury, Massachusetts, United States
Delivery:
Estimated between Tue, 4 Nov and Mon, 10 Nov to 94104
Returns:
14 days return. Buyer pays for return shipping. If you use an eBay shipping label, it will be deducted from your refund amount.
Coverage:
Read item description or contact seller for details. See all detailsSee all details on coverage
(Not eligible for eBay purchase protection programmes)
Seller assumes all responsibility for this listing.
eBay item number:295955084598
Item specifics
- Condition
- Country of Origin
- United States
- Signed
- No
- Book Series
- In The Common Interest
- Ex Libris
- No
- Narrative Type
- Nonfiction
- Original Language
- English
- Intended Audience
- Adults
- Inscribed
- No
- Edition
- First Edition, Collector's Edition
- Vintage
- No
- Type
- Guidebook
- Literary Movement
- Modernism, Realism
- Era
- 2010s
- Illustrator
- Unknown
- Personalized
- No
- Features
- Dust Jacket, Illustrated, First Edition
- ISBN
- 9781626344624
About this product
Product Identifiers
Publisher
Greenleaf Book Group
ISBN-10
1626344620
ISBN-13
9781626344624
eBay Product ID (ePID)
11038383115
Product Key Features
Book Title
In the Common Interest II : Embracing Five Star Customer Service
Number of Pages
264 Pages
Language
English
Publication Year
2018
Topic
Real Estate / General, General, Economics / General
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Length
8.5 in
Item Width
5.5 in
Additional Product Features
Intended Audience
Trade
Synopsis
How can your organization get Five Star reviews, from clients and employees? In 1979 John Carona founded Associa, a community association management company, with only one client. Under his leadership, Associa has evolved into the largest and most successful management company in North America. In his second book, In the Common Interest II: Embracing Five Star Customer Service , Carona shares the secrets of his success for those in the community management industry and any leader interested in the "how" of building a successful service business. Customer service is at the heart of his philosophy, guiding his employees in every action, communication, process, and relationship. It permeates every aspect of his company, from employee culture to client relationships. Carona does not brag about his success; he genuinely wants to help others create their own successes. He shares the details of his approach: Associa's mission statement, four pillars, and five core values, as the tools for implementing his Five Star Customer Service Model. Each chapter includes easy-to-understand explanations of these tenets, a "Service in Action" case study, and self-assessment questions that readers can use to guide their own organizational development. You will walk away with a thorough understanding of the importance of customer service and how to implement similar policies and practices to help your own organization be the best it can be.
Item description from the seller
Seller feedback (584)
- 5***d (498)- Feedback left by buyer.Past 6 monthsVerified purchasePackaged very well, was exactly how described, shipped quickly, perfect transaction and happy to read a fascinating piece of history. Thank you!
- x***e (230)- Feedback left by buyer.Past 6 monthsVerified purchaseBook was exactly as described. Great price. Well packaged and fast shipping.The Accidental Pope by Robin Moore and Raymond Flynn 2000 Hardcover 1st Edition (#294325253679)
- 7***a (8613)- Feedback left by buyer.Past monthVerified purchaseVery good transaction, as described
Seller feedback (584)
- 5***d (498)- Feedback left by buyer.Past 6 monthsVerified purchasePackaged very well, was exactly how described, shipped quickly, perfect transaction and happy to read a fascinating piece of history. Thank you!
- x***e (230)- Feedback left by buyer.Past 6 monthsVerified purchaseBook was exactly as described. Great price. Well packaged and fast shipping.The Accidental Pope by Robin Moore and Raymond Flynn 2000 Hardcover 1st Edition (#294325253679)
- 7***a (8613)- Feedback left by buyer.Past monthVerified purchaseVery good transaction, as described