Lessons Unlearned 25 Years In Customer Service by John Ragsdale Hardback SIGNED!

whodey702
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eBay item number:293433176421
Last updated on Aug 10, 2023 05:21:18 SGTView all revisionsView all revisions

Item specifics

Condition
Brand New: A new, unread, unused book in perfect condition with no missing or damaged pages. See all condition definitionsopens in a new window or tab
Title
Lessons Unlearned
Special Attributes
Autographed
ISBN
9780984213061
EAN
9780984213061
Category

About this product

Product Identifiers

Publisher
Point B, Incorporated
ISBN-10
0984213066
ISBN-13
9780984213061
eBay Product ID (ePID)
113390099

Product Key Features

Book Title
Lessons Unlearned : 25 Years in Customer Service
Number of Pages
158 Pages
Language
English
Publication Year
2012
Topic
Industries / Computers & Information Technology, Customer Relations, Workplace Culture
Illustrator
Yes
Genre
Business & Economics
Author
John Ragsdale
Format
Hardcover

Dimensions

Item Height
0.6 in
Item Weight
15.1 Oz
Item Length
9 in
Item Width
6 in

Additional Product Features

Intended Audience
Trade
Synopsis
Customer service is of particular importance in the technology industry; customers rely on technical support services when they have a problem with a piece of hardware, software, or a consumer device. The current darling of the technology industry is Apple, and you don't have to go farther than the Genius Bar at your local Apple Store to see how Apple approaches customer service, creating a fantastic customer experience that ensures rabid fans. Most people think of customer service as a department, but customer service is also a technology industry all on its own. This book gives an insider's view of the customer service industry, providing insight for those battling mediocre service every day. If you understand the tools, vocabulary, and metrics that power customer service, you can definitely demand better service from your providers. For those already working in customer service, this book will provide you with some new best practices, worst practices to avoid, and maybe even a laugh or two along the way.

Item description from the seller

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whodey702

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