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Active Operations Management: The playbook for service operations in the agile
US $20.75
ApproximatelyS$ 26.95
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Located in: Sparks, Nevada, United States
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eBay item number:286768374008
Item specifics
- Condition
- Brand New: A new, unread, unused book in perfect condition with no missing or damaged pages. See all condition definitionsopens in a new window or tab
- Book Title
- Active Operations Management: The playbook for service operations
- Publication Date
- 2021-01-19
- Pages
- 256
- ISBN
- 9781788602310
About this product
Product Identifiers
Publisher
Practical Inspiration Publishing
ISBN-10
1788602315
ISBN-13
9781788602310
eBay Product ID (ePID)
25050381916
Product Key Features
Number of Pages
256 Pages
Language
English
Publication Name
Active Operations Management : the PlayBook for Service Operations in the Agile Age
Publication Year
2021
Subject
Commerce, Management, Enterprise Applications / General, Software Development & Engineering / Project Management
Type
Textbook
Subject Area
Computers, Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.7 in
Item Weight
14.3 Oz
Item Length
9.2 in
Item Width
6.1 in
Additional Product Features
Intended Audience
Scholarly & Professional
Reviews
I enjoyed this book and learning more about active operations management. It gave me some key tips and advice that I am excited to apply throughout the workplace.
Dewey Edition
23
Illustrated
Yes
Dewey Decimal
658.300285
Table Of Content
Table of Contents Introduction 6 Section 1: The importance of having a method 6 Chapter One: Why this and why now? 6 Chapter 2: The Nuts and Bolts of Service Operations 10 Chapter 3: How AOM Helps to Achieve Balance 16 Chapter 4: Why Bother? 25 Section 2: What is AOM and how does it work? 32 Chapter 5: We are all out of Magic Bullets 32 Chapter 6: The Four Perspectives 37 Chapter 7: Behaviours and Skills 41 Chapter 8: The AOM Method and Tools 49 Chapter 9: So how do you rate yourself? 56 Chapter 10: Overview of the AOM Method 60 Chapter 11: Back to Basics 67 Chapter 12: Your first plan 72 Chapter 13: Planning Work 79 Chapter 14: Balancing a Plan 87 Chapter 15: Controlling to Plan 94 Chapter 16: Reviewing and Learning 99 Section 4: AOM and The Bigger Picture 109 Chapter 17: Where next? 109 Chapter 18: AOM in a world of change 112 Chapter 19: AOM and the future of operations 119 Chapter 20: Goodbye and Goodluck 126
Synopsis
Practiced by tens of thousands of people across more than 40 countries, Active Operations Management (AOM) is one of the most successful methods for managing performance in service operations. Now the people who developed the method tell you exactly how you can do it for yourself., If you're at the sharp end of management, juggling conflicting demands to keep your organization's promises to customers, with ever-reducing resources whilst implementing the latest digital change programme and keeping your team happy - this is the book for you. Active Operations Management gives you the framework and tools to help you take control and make the most of the evolving world of service operations. The challenges of robotics, remote working and lean operations demand a new approach to give people and organizations the confidence they need to thrive and deliver in the agile age. This ground-breaking playbook specifically addresses the practical needs of operations managers. Discover: The four critical activities for effective control, and the daily and weekly rhythms which make them effective and sustainable. Practical measures of work and performance which enable like-for-like comparisons and resource balancing across diverse teams. Real-world examples showing you how to raise productivity, improve staff engagement and wellbeing. Online resources which support your control of the truly agile operation. Neil Bentley and Richard Jeffery have spent over 30 years working with operations managers to simplify and bring structure to the challenges of managing in complex organizations. Today their Active Operations Management methodology is used by thousands of managers, raising performance and ensuring the wellbeing of those involved.
LC Classification Number
HF5549.5.D37
Item description from the seller
Seller feedback (540,391)
- e***u (282)- Feedback left by buyer.Past monthVerified purchaseThe listing was for a hardcover version of this book; however, I received a paperback. The Seller replied quickly to my question about this issue and issued a full refund - and let me keep the book. So, a diligent Seller for sure - and well packaged and reasonable timing on shipping. Thank you for the refund, and as you suggested, I'll likely donate this volume and seek the hardcover.
- e***n (392)- Feedback left by buyer.Past 6 monthsVerified purchaseGreat transaction, exactly as described, packed well, and promptly shipped on August 6th. Unfortunately the U.S. Postal Service took 23 calendar days to deliver the book. It was shipped from Pennsylvania, to Atlanta, past Alabama to Texas, enjoyed several days in Texas, then to Minneapolis, Jacksonville, Florida, back to Atlanta, finally to Birmingham, and Huntsville. The seller was very responsive and I decided it was interesting to see if/how the book would arrive. Thanks, Joe
- 0***g (380)- Feedback left by buyer.Past 6 monthsVerified purchaseExcellent purchase. Was able to get all three items from the one seller. Seller was able to bundle all three items together into one package. Items as described and arrived in perfect condition. Good communication around shipping and tracking as items delayed and not able to be delivered by original estimate. Thanks to shipping updates I was able to track the items arriving before the extended delivery time. Thank you for making these items available on EBay.
Seller feedback (540,391)
- e***u (282)- Feedback left by buyer.Past monthVerified purchaseThe listing was for a hardcover version of this book; however, I received a paperback. The Seller replied quickly to my question about this issue and issued a full refund - and let me keep the book. So, a diligent Seller for sure - and well packaged and reasonable timing on shipping. Thank you for the refund, and as you suggested, I'll likely donate this volume and seek the hardcover.
- e***n (392)- Feedback left by buyer.Past 6 monthsVerified purchaseGreat transaction, exactly as described, packed well, and promptly shipped on August 6th. Unfortunately the U.S. Postal Service took 23 calendar days to deliver the book. It was shipped from Pennsylvania, to Atlanta, past Alabama to Texas, enjoyed several days in Texas, then to Minneapolis, Jacksonville, Florida, back to Atlanta, finally to Birmingham, and Huntsville. The seller was very responsive and I decided it was interesting to see if/how the book would arrive. Thanks, Joe
- 0***g (380)- Feedback left by buyer.Past 6 monthsVerified purchaseExcellent purchase. Was able to get all three items from the one seller. Seller was able to bundle all three items together into one package. Items as described and arrived in perfect condition. Good communication around shipping and tracking as items delayed and not able to be delivered by original estimate. Thanks to shipping updates I was able to track the items arriving before the extended delivery time. Thank you for making these items available on EBay.