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Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right
US $55.34
ApproximatelyS$ 71.12
Condition:
Brand New
A new, unread, unused book in perfect condition with no missing or damaged pages.
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Located in: Sparks, Nevada, United States
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eBay item number:286214021950
Item specifics
- Condition
- Brand New: A new, unread, unused book in perfect condition with no missing or damaged pages. See all condition definitionsopens in a new window or tab
- Book Title
- Failure to Communicate: How Conversations Go Wrong and What You C
- Publication Date
- 2010-05-04
- Pages
- 256
- ISBN
- 9781422137499
About this product
Product Identifiers
Publisher
Harvard Business Review Press
ISBN-10
142213749X
ISBN-13
9781422137499
eBay Product ID (ePID)
19038810552
Product Key Features
Number of Pages
256 Pages
Language
English
Publication Name
Failure to Communicate : How Conversations Go Wrong and What You Can Do to Right Them
Subject
Business Communication / General, Communication Studies
Publication Year
2010
Type
Textbook
Subject Area
Language Arts & Disciplines, Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.8 in
Item Weight
9 Oz
Item Length
8.2 in
Item Width
5.5 in
Additional Product Features
Intended Audience
Trade
Dewey Edition
22
Dewey Decimal
650.1/3
Table Of Content
Failure to Communicate: Table of Contents Chapter 1 Introduction: when conversations go wrong Chapter 2 Anatomy of hard talks Chapter 3 What's wrong with what we do Chapter 4 Rethinking what we do: finding balance Chapter 5 Acting unilaterally Chapter 6 Conversational warfare and the combat mentality Chapter 7 Out of combat: changing the game Chapter 8 Caught up in emotions Chapter 9 Out of emotion's grip: increasing skill Chapter 10 Working blind in 'the breakdown gap'
Synopsis
Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in. But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies -- in the form of damaged relationships, ruined careers, and intensified problems. In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains: · Why we turn to ineffective tactics when the heat is on · How to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in · Ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged · Strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions · How to get through the hardest conversations with your reputation and relationships intact Using proven techniques paired with detailed real-life examples, Weeks equips you with the strategies and practices you need to transform even the toughest conversations., Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in. But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies -- in the form of damaged relationships, ruined careers, and intensified problems. In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains: - Why we turn to ineffective tactics when the heat is on - How to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in - Ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged - Strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions - How to get through the hardest conversations with your reputation and relationships intact Using proven techniques paired with detailed real-life examples, Weeks equips you with the strategies and practices you need to transform even the toughest conversations.
LC Classification Number
HF5718
Item description from the seller
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- y***o (588)- Feedback left by buyer.Past monthVerified purchaseitem as described.
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Seller feedback (515,971)
- y***o (588)- Feedback left by buyer.Past monthVerified purchaseitem as described.
- n***n (456)- Feedback left by buyer.Past monthVerified purchaseItem condition as described, shipped quickly, very pleased with the seller.
- t***m (337)- Feedback left by buyer.Past monthVerified purchaseEverything was great… excellent condition… definitely worth the price… looks amazing…