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Delivering Knock Your Socks off Service Sales Leadership Management Business
Condition:
“This book is in like new condition. There is one flaw on the first page.”
Postage:
Located in: Amarillo, Texas, United States
Delivery:
Estimated between Fri, 31 May and Mon, 3 Jun to 43230
Returns:
Coverage:
Read item description or contact seller for details. See all detailsSee all details on coverage
(Not eligible for eBay purchase protection programmes)
Seller information
- 98.4% positive feedback
Seller assumes all responsibility for this listing.
eBay item number:285668448933
Item specifics
- Condition
- Like New
- Seller Notes
- “This book is in like new condition. There is one flaw on the first page.”
- Signed
- No
- Book Series
- Sales
- Ex Libris
- No
- Narrative Type
- Nonfiction
- Original Language
- English
- Intended Audience
- Young Adults, Adults
- Inscribed
- No
- Edition
- Forth Edition
- Vintage
- No
- Personalize
- No
- Type
- Paperback
- Era
- 2000s
- Personalized
- No
- Country/Region of Manufacture
- United States
- ISBN
- 9780814473658
- Book Title
- Delivering Knock Your Socks Off Service
- Item Length
- 9in
- Publisher
- Amacom
- Publication Year
- 2006
- Format
- Trade Paperback
- Language
- English
- Item Height
- 0.6in
- Features
- Revised
- Genre
- Business & Economics
- Topic
- Customer Relations, General
- Item Width
- 6in
- Item Weight
- 11.3 Oz
- Number of Pages
- 192 Pages
About this product
Product Information
Today's customers are smarter and more demanding'and with so many choices available, repeat business is at greater risk than ever before. The fourth edition of this customer service bestseller still delivers the proven Knock Your Socks Off formula, and has been updated with all new techniques that will help anyone successfully work with even the most difficult customers. Featuring brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush, this indispensable guide shows readers how to create a true and lasting ?Service Advantage.' Extensively updated and expanded, the best-selling front-line customer service book ever published is now even better.
Product Identifiers
Publisher
Amacom
ISBN-10
0814473652
ISBN-13
9780814473658
eBay Product ID (ePID)
63745699
Product Key Features
Book Title
Delivering Knock Your Socks Off Service
Format
Trade Paperback
Language
English
Features
Revised
Topic
Customer Relations, General
Publication Year
2006
Genre
Business & Economics
Number of Pages
192 Pages
Dimensions
Item Length
9in
Item Height
0.6in
Item Width
6in
Item Weight
11.3 Oz
Additional Product Features
Age Range
15-15
Lc Classification Number
Hf5415.5.A53 2007
Edition Description
Revised Edition
Edition Number
4
Reviews
"...provides companies with invaluable guidance...this front-line customer service book helps businesses create a service advantage." - CRM Magazine, "…provides companies with invaluable guidance…this front-line customer service book helps businesses create a service advantage." - CRM Magazine, "…provides companies with invaluable guidance…this front-line customer service book helps businesses create a service advantage."-CRM Magazine, "...provides companies with invaluable guidance that will help every business work successfully with today's smarter, more demanding customers and satisfy them wherever they are....this front-line customer service book helps businesses create a service advantage." - CRM Magazine
eBook Format
Portable Document Format
Illustrated by
Bush, John
Copyright Date
2006
Target Audience
Trade
Lccn
2006-018854
Series
Knock Your Socks Off Ser.
Illustrated
Yes
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:285668448933
Postage and handling
Item location:
Amarillo, Texas, United States
Post to:
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Excludes:
Barbados, French Guiana, French Polynesia, Guadeloupe, Libya, Martinique, New Caledonia, Reunion, Russian Federation, Ukraine, Venezuela
| Postage and handling | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| Free postage | United States | Economy Postage (USPS Media MailTM) | Estimated between Fri, 31 May and Mon, 3 Jun to 43230 |
| Taxes |
|---|
| Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases. |
Sales Tax for an item #285668448933
Sales Tax for an item #285668448933
Seller collects sales tax for items shipped to the following states:
| State | Sales Tax Rate |
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Return policy
| Return policy details |
|---|
| The seller will not accept returns for this item. |
Seller feedback (519)
t***j (568)- Feedback left by buyer.
Past 6 months
Verified purchase
Great transaction, quick shipping and just as described AAA+++
m***n (1163)- Feedback left by buyer.
Past 6 months
Verified purchase
Perfect, shopped quickly too. Thanks, A+ seller!
o***t (216)- Feedback left by buyer.
Past 6 months
Verified purchase
Great seller- fabulous customer service