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John Seddon Systems Thinking in the Public Sector (Taschenbuch)

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ApproximatelyS$ 46.98

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Located in: GU14 0GT, United Kingdom

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rarewaves-outlet (1132532)
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eBay item number:285653883286

Last updated on May 02, 2024 11:04:03 SGTView all revisionsView all revisions

Item specifics

Condition: Brand New: A new, unread, unused book in perfect condition with no missing or damaged pages. See all condition definitionsopens in a new window or tab

Subtitle: The Failure of the Reform Regime.... and a Manifesto for a Better

Produktart: Taschenbuch

EAN: 9780955008184

ISBN: 9780955008184

Genre: Business & Finance

Erscheinungsdatum: 11.04.2008

Herstellungsland und -region: GB

Höhe: 244mm

Länge: 170mm

Format: Taschenbuch

Erscheinungsjahr: 2008

Anzahl der Seiten: 188 Seiten

Autor: John Seddon

Verlag: Triarchy Press Ltd

Sprache: Englisch

Buchtitel: Systems Thinking in The Public Sector

About this product

Produktinformation

The free market has become the accepted model for the public sector. Politicians on all sides compete to spread the gospel. And so, in the UK and elsewhere, there's been massive investment in public sector 'improvement', 'customer choice' has been increased and new targets have been set and refined. But our experience is that things haven't changed much. This is because governments have invested in the wrong things. Belief in targets, incentives and inspection; belief in economies of scale and shared back-office services; belief in 'deliverology... these are all wrong-headed ideas and yet they have underpinned this government's attempts to reform the public sector. John Seddon here dissects the changes that have been made in a range of services, including housing benefits, social care and policing. His descriptions beggar belief, though they would be funnier if it wasn't our money that was being wasted. In place of the current mess, he advocates a Systems Thinking approach where individuals come first, waste is reduced and responsibility replaces blame. It's an approach that is proven, successful and relatively cheap - and one that governments around the world, and their advisers, need to adopt urgently. "A refreshing deconstruction of the control freakery of the current performance regime. It could do for thinking on business improvement what An Inconvenient Truth has done for climate change." Andrew Grant, Chief Executive, Aylesbury Vale District Council "This is the must-have book. It correctly identifies why the present regime is failing our citizens and customers, but more importantly it gives the reader a proven method by which to bring about real improvement in service performance and cost." Dr Carlton Brand, Director of Resources, Wiltshire County Council "This book is uncomfortable, challenging and very direct. It offers huge learning and insight... A superb read." David McQuade, Deputy Chief Executive, Flagship Housing Group "If ministers, local authority leaders and chief executives only read one book this year this is it. A true beacon of sanity in an increasingly insane regime; ministers should read this and recognise the error of their ways." Mark Radford, Director of Corporate Services, Swale District Council

Produktkennzeichnungen

ISBN-10

0955008182

ISBN-13

9780955008184

eBay Product ID (ePID)

70095069

Produkt Hauptmerkmale

Sprache

Englisch

Anzahl der Seiten

188 Seiten

Verlag

Triarchy Press Ltd

Autor

John Seddon

Buchtitel

Systems Thinking in The Public Sector

Format

Taschenbuch

Erscheinungsjahr

2008

Zusätzliche Produkteigenschaften

Hörbuch

Inhaltsbeschreibung

Paperback

Item Length

23cm

Item Height

10mm

Item Width

15cm

Item Weight

295g

Item description from the seller

Business seller information

Value Added Tax Number:

GB 864 1548 11

Seller assumes all responsibility for this listing.

eBay item number:285653883286

Last updated on May 02, 2024 11:04:03 SGTView all revisionsView all revisions

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Item does not ship to United States

Item location:

GU14 0GT, United Kingdom

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