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Delivering Knock Your Socks OFF! Service by Kristin Anderson and Ron Zemke
Condition:
Postage:
Located in: Brunswick, Ohio, United States
Delivery:
Estimated between Sat, 1 Jun and Thu, 6 Jun to 43230
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Seller information
- 98.5% positive feedback
Registered as a Business Seller
Seller assumes all responsibility for this listing.
eBay item number:285550397772
Item specifics
- Condition
- ISBN
- 9780814473658
- Book Title
- Delivering Knock Your Socks Off Service
- Item Length
- 9in
- Publisher
- Amacom
- Publication Year
- 2006
- Format
- Trade Paperback
- Language
- English
- Item Height
- 0.6in
- Features
- Revised
- Genre
- Business & Economics
- Topic
- Customer Relations, General
- Item Width
- 6in
- Item Weight
- 11.3 Oz
- Number of Pages
- 192 Pages
About this product
Product Information
Today's customers are smarter and more demanding'and with so many choices available, repeat business is at greater risk than ever before. The fourth edition of this customer service bestseller still delivers the proven Knock Your Socks Off formula, and has been updated with all new techniques that will help anyone successfully work with even the most difficult customers. Featuring brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush, this indispensable guide shows readers how to create a true and lasting ?Service Advantage.' Extensively updated and expanded, the best-selling front-line customer service book ever published is now even better.
Product Identifiers
Publisher
Amacom
ISBN-10
0814473652
ISBN-13
9780814473658
eBay Product ID (ePID)
63745699
Product Key Features
Book Title
Delivering Knock Your Socks Off Service
Format
Trade Paperback
Language
English
Features
Revised
Topic
Customer Relations, General
Publication Year
2006
Genre
Business & Economics
Number of Pages
192 Pages
Dimensions
Item Length
9in
Item Height
0.6in
Item Width
6in
Item Weight
11.3 Oz
Additional Product Features
Age Range
15-15
Lc Classification Number
Hf5415.5.A53 2007
Edition Description
Revised Edition
Edition Number
4
Reviews
"...provides companies with invaluable guidance...this front-line customer service book helps businesses create a service advantage." - CRM Magazine, "…provides companies with invaluable guidance…this front-line customer service book helps businesses create a service advantage." - CRM Magazine, "…provides companies with invaluable guidance…this front-line customer service book helps businesses create a service advantage."-CRM Magazine, "...provides companies with invaluable guidance that will help every business work successfully with today's smarter, more demanding customers and satisfy them wherever they are....this front-line customer service book helps businesses create a service advantage." - CRM Magazine
eBook Format
Portable Document Format
Illustrated by
Bush, John
Copyright Date
2006
Target Audience
Trade
Lccn
2006-018854
Series
Knock Your Socks Off Ser.
Illustrated
Yes
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:285550397772
Postage and handling
Item location:
Brunswick, Ohio, United States
Post to:
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Excludes:
APO/FPO, Alaska/Hawaii, Barbados, French Guiana, French Polynesia, Guadeloupe, Libya, Martinique, New Caledonia, Reunion, Russian Federation, US Protectorates, Ukraine, Venezuela
Postage and handling | To | Service | Delivery*See Delivery notes |
---|---|---|---|
Free postage | United States | Standard Shipping | Estimated between Sat, 1 Jun and Thu, 6 Jun to 43230 |
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Will usually post within 2 business days of receiving cleared payment. |
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Sales Tax for an item #285550397772
Sales Tax for an item #285550397772
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Return policy
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The seller will not accept returns for this item. |
Seller feedback (1,344)
t***_ (140)- Feedback left by buyer.
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The perfect hoodie just in time for the Stanley Cup finals! Behold Lord Stanley and all that is Nike. Thanks for the price and fast shipping.
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Fast shipping!! Item was in excellent condition!
8***f (29)- Feedback left by buyer.
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ertl did a great job with this replica seller had it shipped quickly and therefore delivered fast