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Making Customer Satisfaction Happen Hardcover Roderick M. McNealy LIKE NEW 1stEd
US $2.49
ApproximatelyS$ 3.24
Was US $4.99 (50% off)
Condition:
“No markings. Minimal if any handling or storage markings.”
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Shipping:
US $6.02 (approx S$ 7.83) USPS Media MailTM.
Located in: Chesapeake, Virginia, United States
Delivery:
Estimated between Wed, 19 Nov and Wed, 26 Nov to 94104
Returns:
14 days return. Buyer pays for return shipping. If you use an eBay shipping label, it will be deducted from your refund amount.
Coverage:
Read item description or contact seller for details. See all detailsSee all details on coverage
(Not eligible for eBay purchase protection programmes)
About this item
Seller assumes all responsibility for this listing.
eBay item number:265691952845
Item specifics
- Condition
- Like New
- Seller Notes
- “No markings. Minimal if any handling or storage markings.”
- Country of Origin
- United Kingdom
- Features
- Dust Jacket
- Original Language
- English
- Edition
- First Edition
- Era
- 1990s
- ISBN
- 9780412589201
About this product
Product Identifiers
Publisher
Springer Netherlands
ISBN-10
0412589206
ISBN-13
9780412589201
eBay Product ID (ePID)
298895
Product Key Features
Book Title
Making Customer Satisfaction Happen
Number of Pages
Xii, 192 Pages
Language
English
Publication Year
1994
Topic
Customer Relations, Mechanical, Production & Operations Management
Illustrator
Yes
Genre
Technology & Engineering, Business & Economics
Format
Hardcover
Dimensions
Item Weight
37 Oz
Item Length
9.2 in
Item Width
6.1 in
Additional Product Features
Dewey Edition
20
Number of Volumes
1 vol.
Dewey Decimal
658.812
Synopsis
This book provides the focus for an organisation's Total Quality Management process; the achievement of world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies., This book provides the focus for an organisation's Total Quality Management process; the achievement of 'world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
LC Classification Number
TJ1-1570
Item description from the seller
Seller feedback (1,648)
- 3***3 (698)- Feedback left by buyer.Past monthVerified purchaseI absolutely love the scardy cat and scary pumpkins rubber stamps I ordered, very adorable, they sure shipped fast, were packaged well, and exactly as pictured, wonderful value, they will be a wonderful addition to my dream rubber stamp collection, I highly recommend this seller, Thank you so much !!!
- s***i (51)- Feedback left by buyer.Past monthVerified purchaseThe vintage candy cane set arrived on time and just as described. Beautifully package, so there was no damage. I would highly recommend the seller.
- m***s (516)- Feedback left by buyer.Past monthVerified purchaseThe plate was exactly as described and arrived quickly, very well packed. The price was fair and the description honest. What more could one ask?
Seller feedback (1,648)
- 3***3 (698)- Feedback left by buyer.Past monthVerified purchaseI absolutely love the scardy cat and scary pumpkins rubber stamps I ordered, very adorable, they sure shipped fast, were packaged well, and exactly as pictured, wonderful value, they will be a wonderful addition to my dream rubber stamp collection, I highly recommend this seller, Thank you so much !!!
- s***i (51)- Feedback left by buyer.Past monthVerified purchaseThe vintage candy cane set arrived on time and just as described. Beautifully package, so there was no damage. I would highly recommend the seller.
- m***s (516)- Feedback left by buyer.Past monthVerified purchaseThe plate was exactly as described and arrived quickly, very well packed. The price was fair and the description honest. What more could one ask?