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Call Center Management on Fast Forward 2012 Softback Brad Cleveland
US $19.99
ApproximatelyS$ 25.69
Condition:
“Book is preowned and in acceptable working condition with light wear.”
Like New
A book in excellent condition. Cover is shiny and undamaged, and the dust jacket is included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear.
4 available18 sold
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Shipping:
Free Economy Shipping.
Located in: Hailey, Idaho, United States
Delivery:
Estimated between Sat, 30 Aug and Fri, 5 Sep to 94104
Returns:
30 days return. Seller pays for return shipping.
Coverage:
Read item description or contact seller for details. See all detailsSee all details on coverage
(Not eligible for eBay purchase protection programmes)
Seller assumes all responsibility for this listing.
eBay item number:264865847276
Item specifics
- Condition
- Like New
- Seller Notes
- “Book is preowned and in acceptable working condition with light wear.”
- Book Title
- Call Center Management On Fast Forward
- Country/Region of Manufacture
- United States
- Subject
- Management
- Modified Item
- No
- Subjects
- Business, Economics & Industry
- Era
- 2010s
- ISBN
- 9780985461102
About this product
Product Identifiers
Publisher
Icmi
ISBN-10
0985461101
ISBN-13
9780985461102
eBay Product ID (ePID)
121294262
Product Key Features
Number of Pages
490 Pages
Publication Name
Call Center Management on Fast Forward : Succeeding in the New Era of Customer Relationships
Language
English
Subject
General
Publication Year
2012
Type
Textbook
Subject Area
Business & Economics
Format
Trade Paperback
Dimensions
Item Height
1 in
Item Weight
28 Oz
Item Length
9 in
Item Width
6 in
Additional Product Features
Edition Number
3
Intended Audience
Scholarly & Professional
Illustrated
Yes
Synopsis
Call Center Management on Fast Forward is the most widely read book on contact center/call center management available today. Trusted for its accuracy, clarity and proven guidance, it has become required reading in organizations around the world. Now, this third edition is updated and expanded to include social media, evolving customer expectations, new performance objectives and metrics, the contact center's evolving role in strategy, and much more! You'll learn how to: Improve customer experiences Build a team equipped with the right know-how Achieve service level with quality Maximize the contact center's strategic value Win top management's support Praise for Call Center Management on Fast Forward Book jacket., The #1 go-to source on contact center management - trusted by thousands of organizations - with updated and expanded coverage of strategy, social media, performance measures, multichannel management, and much more!
Item description from the seller
Seller feedback (5,346)
This item (1)
All items (5,346)
- *****- Feedback left by buyer.More than a year agoVerified purchasePerfect condition, no issues.
- *****- Feedback left by buyer.Past monthVerified purchaseFast shipping, item exactly as described. I recommend this seller!
- *****- Feedback left by buyer.Past monthVerified purchasePerfect
- *****- Feedback left by buyer.Past monthVerified purchasethank you so much!!!
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Seller feedback (5,346)
This item (1)
All items (5,346)
- *****- Feedback left by buyer.More than a year agoVerified purchasePerfect condition, no issues.
- *****- Feedback left by buyer.Past monthVerified purchaseFast shipping, item exactly as described. I recommend this seller!
- *****- Feedback left by buyer.Past monthVerified purchasePerfect
- *****- Feedback left by buyer.Past monthVerified purchasethank you so much!!!