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MANAGING DIVERSITY IN HEALTH CARE MANUAL, INCLUDES DISK: By Lee Gardenswartz
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Condition:
“Book is in typical used-Good Condition. Will show signs of wear to cover and/or pages. There may be ”... Read moreabout condition
Good
A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages.
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eBay item number:226720537047
Item specifics
- Condition
- Good
- Seller Notes
- ISBN-10
- 0787943932
- Book Title
- Managing Diversity in Health Care Manual, Includes disk: Proven
- ISBN
- 9780787943936
About this product
Product Identifiers
Publisher
Wiley & Sons, Incorporated, John
ISBN-10
0787943932
ISBN-13
9780787943936
eBay Product ID (ePID)
172068
Product Key Features
Number of Pages
224 Pages
Language
English
Publication Name
Managing Diversity in Health Care Manual : Proven Tools and Activities for Leaders and Trainers
Subject
Health Care Issues
Publication Year
1999
Type
Workbook
Subject Area
Health & Fitness
Format
Trade Paperback
Dimensions
Item Height
0.7 in
Item Weight
26.3 Oz
Item Length
10.9 in
Item Width
8.5 in
Additional Product Features
Intended Audience
Scholarly & Professional
LCCN
99-006145
Dewey Edition
21
Reviews
"A 'must-have' for anyone involved in diversity education in the health care community. The many exceptional tools not only address diversity awareness specific to the health care environment, but provide very practical approaches to exploring complex issues of cultural diversity unique to the relationship between health care provider and patient." (Margaret Burke, director, educational services, Providence Seattle Medical Center) "Comprehensive and user friAndly. These exceptional authors have combined their years of experience studying diversity issues with practical insight about how those issues affect health care, and what to do to capitalize on them. This manual is a must for anyone in health care faced with managing not only a diverse workforce, but also a diverse population of patients and referring health care providers, in an increasingly competitive managed care environment." (Wendy Kissinger, manager, employee relations, Shands Hospital at the University of Florida) "Recognizing that the composition of the health care work force reflects the changing demographics in our society, utilizing these practical tools will help any organization 'manage diversity'." (Mark A. Meyers, president and CEO, West Hills Hospital and Medical Center) "This book is an excellent source of practical and useful ideas and techniques for developing a successful and results-oriented diversity training program. I would recommend this book to anyone who is committed to developing a serious and credible diversity program for their organization." (Arthur A. McCombs, vice president, human resources, University of Maryland Medical System)
Illustrated
Yes
Dewey Decimal
362.1/068
Edition Description
Workbook
Table Of Content
Introduction. Activity Matrix. Part I: Preparation for Success. Chapter 1: Orienting Yourself to Diversity Training. Diversity Trainer Self-Assessment Questionnaire. Scoring the Self-Assessment Questionnaire. Interpreting the Self-Assessment Questionnaire. Chapter 2: Designing Training Sessions. Symptoms Indicating a Need for Diversity Training. Checklist for Planning Diversity Training. Chapter 3: Structuring Agendas Using the Activities in this Book. Agenda Design Worksheet. Sample Agenda 1: Executive Briefing. Sample Agenda 2: Diversity Awareness. Sample Agenda 3: Managing Cultural Differences. Sample Agenda 4: Cultural Differences in Patient Care. Sample Agenda 5: Communicating Across Cultures. Part II: Learning Activities. Chapter 4: Seeing Diversity as Good for Business. Changing Demographics: Do You Know Your Patients? Changing Demographics: Do You Know Your Workforce? Effects of Increased Diversity in the Workforce. Effects of Increased Diversity in the Patient Base. Chapter 5: Examining Dimensions of Diversity for Health Care. Four Layers of Diversity. Assessing the Impact of Diversity in Your Health Care Organization. Analyzing the Influence of Your Own Diversity on You as a Health Care Professional. Assumptions About Appearance. Checking Your Own Comfort with Differences. Chapter 6: Seeing the Truth About Cultural Programming. Analyzing Your Own Cultural "Software". Aspects of Culture: Their Impact in a Health Care Setting. Expanding Cultural Interpretations. Chapter 7: Achieving Practical Cultural Literacy. Who2s Involved in Making Health Care Decisions? How Culturally Sensitive Are You? A Checklist for Care Givers. Key Cultural Values Impacting Care: My Comfort Zone. An Overall Glance at Key Cultural Values and How They Impact Care. Chapter 8: Improving Communication in Diverse Environments. Language and You. Intercultural Hooks That Block Communication. Cultural Differences Affecting Communication with Patients and Staff. Giving Directions and Explanations in Culturally Sensitive Ways. Communicating Across Language Barriers. Guidelines for Using Interpreters. Practice in Conducting Culturally Sensitive Medical Interviews: Using the LEARN Steps. Chapter 9: Removing Stereotypes That Block High-Quality Care. Assumptions: What You See Is What You Get. Recognizing Stereotypes. Subjective Factors Influencing Care. Comments and Behaviors That May Indicate Stereotypes and Prejudice From a Different Perspective. Systemic Points of Contact: Where Stereotypes Can Have an Impact. You As the Object of Stereotypes (Sample). You As the Object of Stereotypes. Chapter 10: Engaging the Diversity Leadership Challenge. Diversity Accountability Questionnaire. Creating a Climate That Results in Top Performance and High Morale. Climate Survey. Leadership Characteristics Questionnaire. Leadership Characteristics Questionnaire Assessment. Diversity: Staff Expectation Survey. Chapter 11: Overcoming Barriers to Change. Testing Commitment from the Top. Serving Diverse Patients and Families: An Assessment Questionnaire. Managing Diversity Questionnaire. Problem-Solving Response Sheet. Behaviors of an Effective Health Care Employee in a Pluralistic Environment. Part III: Resources. Chapter 12: Book Resources. African-American Issues with Diversity. Customer Service and Marketing in a Diverse Environment. Gender Issues and Differences. General Books About Diversity. Health Care Issues in Diversity. Latino Issues. Other Di
Synopsis
Turn strategy into immediate action with diversity training made easy. This versatile collection of activities, resources, and training materials is designed to facilitate a successful training program in any kind of health care organization. This unique tool kit reinforces the concepts presented in Gardenswartz and Rowe's Managing Diversity in Health Care and presents practical, ready-to-use tools-including a disk containing computerized forms-ideal for creating customized training agAndas. The Managing Diversity in Health Care Workbook provides a complete program guide for developing and conducting successful sessions in diversity, team development, customer service and satisfaction, conflict resolution, and community relations., Practical Approaches to Exploring the Complex Issues of Cultural Diversity Turn strategy into immediate action with diversity training made easy. This versatile collection of activities, resources, and training materials is designed to facilitate a successful training program in any kind of health care organization. This unique tool kit reinforces the concepts presented in Gardenswartz and Rowe2s Managing Diversity in Health Care and presents practical, ready-to-use tools-including a disk containing computerized forms-ideal for creating customized training agendas. The Managing Diversity in Health Care Manual provides a complete program guide for developing and conducting successful sessions in diversity, team development, customer service and satisfaction, conflict resolution, and community relations. "A 2must have2 for anyone involved in diversity education in the health care community. The many exceptional tools not only address diversity awareness specific to the health care environment, but provide very practical approaches to exploring complex issues of cultural diversity unique to the relationship between health care provider and patient."-Margaret Burke, director, educational services, Providence Seattle Medical Center "Comprehensive and user friendly. These exceptional authors have combined their years of experience studying diversity issues with practical insight about how those issues affect health care, and what to do to capitalize on them. This manual is a must for anyone in health care faced with managing not only a diverse workforce, but also a diverse population of patients and referring health care providers, in an increasingly competitive managed care environment."-Wendy Kissinger, manager, employee relations, Shands Hospital at the University of Florida "Recognizing that the composition of the health care work force reflects the changing demographics in our society, utilizing these practical tools will help any organization 2manage diversity2."-Mark A. Meyers, president and CEO, West Hills Hospital and Medical Center "This book is an excellent source of practical and useful ideas and techniques for developing a successful and results-oriented diversity training program. I would recommend this book to anyone who is committed to developing a serious and credible diversity program for their organization."-Arthur A. McCombs, vice president, human resources, University of Maryland Medical System
LC Classification Number
RA418.5.T73G37 1999
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- e***t (2148)- Feedback left by buyer.Past monthVerified purchaseReceived new book - The Open Stance and shipped fast.
- e***b (2503)- Feedback left by buyer.Past monthVerified purchaseFABULOUS mezze cookbook, great recipes and photos, fast shipment, thanks~
- r***7 (1024)- Feedback left by buyer.Past monthVerified purchaseItem appears not to have been sent and vendor identified the issue and offered a prompt refund. Ideally just sending the product would have been preferable
Popular categories from this store
Seller feedback (296,668)
- e***t (2148)- Feedback left by buyer.Past monthVerified purchaseReceived new book - The Open Stance and shipped fast.
- e***b (2503)- Feedback left by buyer.Past monthVerified purchaseFABULOUS mezze cookbook, great recipes and photos, fast shipment, thanks~
- r***7 (1024)- Feedback left by buyer.Past monthVerified purchaseItem appears not to have been sent and vendor identified the issue and offered a prompt refund. Ideally just sending the product would have been preferable