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Knock Your Socks Off Answers: Solving Customer Nightmares and So
Condition:
“Slight Creasing To Spine and Wear To Edges Of Pages”
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Located in: South East, United Kingdom
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eBay item number:204381912829
Item specifics
- Condition
- Good
- Seller Notes
- “Slight Creasing To Spine and Wear To Edges Of Pages”
- Book Title
- Knock Your Socks Off Answers: Solving Customer Nightmares and So
- UPC
- 9780814478844
- ISBN
- 9780814478844
- EAN
- 9780814478844
- Publication Year
- 1995
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Knock Your Socks OFF! Answers: Solving Customer Nightmares and Soothing Nightmare Customers
- Item Height
- 227mm
- Publisher
- Amacom
- Item Width
- 152mm
- Subject
- Marketing
- Item Weight
- 260g
- Number of Pages
- 176 Pages
About this product
Product Information
This humorous sequel to Delivering Knock Your Socks Off Service shows customer service providers how to deliver superior service under fire and field tough customer questions with ease. By dissecting actual customer service questions and challenges, the book enables service providers to deliver excellent service in any difficult customer situation. The reader discovers how to: interpret the wants, needs, attitudes and fears implicit in customer questions, and provide real benefits, not just a snappy retort; acquire finesse in negotiating win-win solutions; succeed in those questions that have no easy answers; and allow the customer to feel in control of the situation, even when the customer is wrong.
Product Identifiers
Publisher
Amacom
ISBN-13
9780814478844
eBay Product ID (ePID)
94904654
Product Key Features
Publication Name
Knock Your Socks OFF! Answers: Solving Customer Nightmares and Soothing Nightmare Customers
Format
Paperback
Language
English
Subject
Marketing
Publication Year
1995
Type
Textbook
Number of Pages
176 Pages
Dimensions
Item Height
227mm
Item Width
152mm
Item Weight
260g
Additional Product Features
Illustrator
John Bush
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
Value Added Tax Number:
- GB 724498118
Seller assumes all responsibility for this listing.
eBay item number:204381912829
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Item does not ship to United States
Item location:
South East, United Kingdom
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| 30 days after the buyer receives it |
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