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The Empathy Edge by Maria Ross (2019, Trade Paperback)
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A book in excellent condition. Cover is shiny and undamaged, and the dust jacket is included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear.
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Located in: Guthrie, Oklahoma, United States
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Estimated between Mon, 15 Sep and Thu, 18 Sep to 94104
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eBay item number:204215767342
Item specifics
- Condition
- ISBN
- 9781989025796
About this product
Product Identifiers
Publisher
Page Two Books, Inc.
ISBN-10
198902579X
ISBN-13
9781989025796
eBay Product ID (ePID)
14038398643
Product Key Features
Book Title
Empathy Edge : Harnessing the Value of Compassion As an Engine for Success
Number of Pages
256 Pages
Language
English
Topic
Leadership, Business Communication / General, Advertising & Promotion
Publication Year
2019
Genre
Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.6 in
Item Weight
10.6 Oz
Item Length
8.5 in
Item Width
5.5 in
Additional Product Features
Intended Audience
Trade
TitleLeading
The
Reviews
"The workplace is now more diverse than ever before. Building a stronger culture starts by relating to each other, regardless of background, age, or life experience. Maria Ross shows that empathy can be your superpower if you want to achieve your goals. She gives you solid tips to help you build your emotional intelligence, and harness the power of diverse perspectives if you want your organization to thrive." -- Chip Conley , hospitality entrepreneur and New York Times -bestselling author "In today's crowded and noisy marketplace, humanity wins. Maria Ross's compelling new book shows--through research, case studies, and practical advice--how compassion and cultivating an empathetic mindset can help leaders and brands stand out." -- Dorie Clark , author of Stand Out and Reinventing You and adjunct professor at Duke University's Fuqua School of Business "Today, the products and services of Company A and Company B are often engineered and optimized until they are indistinguishable. But one differentiator remains: empathy. This is a wise, passionate, motivating book that's a must-read for every manager and executive." -- Jay Baer , founder of Convince & Convert and co-author of Talk Triggers, "The workplace is now more diverse than ever before. Building a stronger culture starts by relating to each other, regardless of background, age, or life experience. Maria Ross shows that empathy can be your superpower if you want to achieve your goals. She gives you solid tips to help you build your emotional intelligence, and harness the power of diverse perspectives if you want your organization to thrive." -- Chip Conley , hospitality entrepreneur and New York Times -bestselling author "In today''s crowded and noisy marketplace, humanity wins. Maria Ross''s compelling new book shows--through research, case studies, and practical advice--how compassion and cultivating an empathetic mindset can help leaders and brands stand out." -- Dorie Clark , author of Stand Out and Reinventing You and adjunct professor at Duke University''s Fuqua School of Business "Today, the products and services of Company A and Company B are often engineered and optimized until they are indistinguishable. But one differentiator remains: empathy. This is a wise, passionate, motivating book that''s a must-read for every manager and executive." -- Jay Baer , founder of Convince & Convert and co-author of Talk Triggers "Maria Ross''s insightful book couldn''t have come at a better time. She shows why empathy is an intangible good that customers will happily pay for. The Empathy Edge is a wave worth riding." -- Marty Neumeier author of The Brand Gap "Today, when top talent seeks not just a paycheck, but purpose and fulfillment at work, Maria Ross shows us that empathy is the foundation of thriving careers and cultures. Those organizations that figure it out will be the ones that succeed in the new economy, and those that don''t will be increasingly irrelevant--losing talent, productivity, and market demand. This book goes beyond theory to lay out specific actions leaders can take to build the brands and cultures of the future." -- Aaron Hurst cofounder and CEO of Imperative and bestselling author of The Purpose Economy "Maria Ross brings practical, compelling insights to one of the key attributes we must all build and grow if we hope to thrive on this planet: empathy. Empathy is one of those roots that will ground your success in all aspects of your life. The ability to understand others'' perspectives gives us a design edge for our business, an understanding of differences that creates more powerful relationships, and a happiness factor that is priceless. Read this book if you want to level up in all parts of your life." -- Vicki Saunders founder of SheEO and #radicalgenerosity "Relationships are critical to success and your greatest asset. To enable productive relationships with colleagues, subordinates, and customers, individuals must approach those connections with empathy and compassion. This book brings theory and action together in one powerful resource to help organizations create a connected culture and prioritize people to fuel success. Empathy is a concept that needs to be embraced in the workplace--and Maria Ross shows us exactly how to do it." -- Michelle Tillis Lederman author of The Connector''s Advantage and The 11 Laws of Likability "Maria Ross shares hard-won lessons about the power of empathy from her experiences in the healthcare system and her years as a brand strategist to some of the top brands in the world to empower leaders and businesses of all kinds to treat their stakeholders with the compassion and care required to build customers for life. She provides practical steps for any organization to shift their cultural mindset in ways that will not only increase their productivity, retention, and financial success, but also improve their personal interactions. This book is exactly what we need right now to ensure our world is a lot more livable for all of us." -- Denise Brosseau CEO of Thought Leadership Lab and bestselling author of Ready to Be a Thought Leader?, "The workplace is now more diverse than ever before. Building a stronger culture starts by relating to each other, regardless of background, age or life experience. Maria Ross shows that empathy can be your superpower if you want to achieve your goals. She gives you solid tips to help you build your emotional intelligence, and harness the power of diverse perspectives if you want your organization to thrive." -- Chip Conley , Hospitality Entrepreneur and New York Times bestselling author
Table Of Content
Introduction Chapter 1: Empathy Explored Chapter 2: Why More Businesses Need to Cultivate Empathy Now Part I: The Empathetic Leader and Individual Chapter 3: Benefits of an Empathetic Leader Chapter 4: Habits and Traits of Empathetic Leaders: How to Build and Flex Your Empathy Muscles Part II: The Empathetic Culture Chapter 5: Benefits of Empathetic Cultures Chapter 6: Habits and Traits of Empathetic Culture: How to Build and Sustain an Empathetic Culture Part III: The Empathetic Brand: How to Cultivate an Empathetic Reputation with Your Customers and Community Chapter 7: What Makes a Brand Empathetic? Chapter 8: Benefits of Empathetic Brands Chapter 9: Habits and Traits of Empathetic Brands Chapter 10: More Empathy, More Success Acknowledgements Further Reading
Synopsis
Furious customers? Missed deadlines? Failed products? The problems your business faces may stem from a single issue: lack of empathy. Being empathetic at work means seeing the situation from another's perspective, and using that vantage point to shape your leadership style, workplace culture, and branding strategy. Pairing her knowledge as a branding expert with proven research and fascinating stories from executives, change-makers and community leaders, Maria Ross reveals exactly how empathy makes brands and organisations stronger and more successful. Ross shows why your business needs to cultivate more empathy now, and shares the habits and traits of empathetic leaders who foster more productivity and loyalty. She gives practical tips, big and small, for how to align your mission and values and hire the right people, cultivating a more empathetic -- and innovative -- workplace culture. Finally, she gives you the goods on building your empathetic brand in an authentic and proactive way, and shows how doing so results in happier customers, innovative work cultures and increased profits., Furious customers? Missed deadlines? Failed products? The problems your business faces may stem from a single issue: lack of empathy. Being empathetic at work means seeing the situation from another's perspective, and using that vantage point to shape your leadership style, workplace culture, and branding strategy. Pairing her knowledge as a branding expert with proven research and fascinating stories from executives, change-makers and community leaders, Maria Ross reveals exactly how empathy makes brands and organizations stronger and more successful. Ross shows why your business needs to cultivate more empathy now, and shares the habits and traits of empathetic leaders who foster more productivity and loyalty. She gives practical tips, big and small, for how to align your mission and values and hire the right people, cultivating a more empathetic--and innovative--workplace culture. Finally, she gives you the goods on building your empathetic brand in an authentic and proactive way, and shows how doing so results in happier customers, innovative work cultures and increased profits. In this practical playbook for businesses of all types, Maria Ross proves that empathy is not just good for society--it's great for business, and may transform you at a personal level, too., Furious customers? Missed deadlines? Failed products? The problems your business faces may stem from a single issue: lack of empathy. In this practical playbook for organizations of all types, Maria Ross pairs her knowledge as a branding expert with proven research and fascinating stories from executives, changemakers, and community leaders to prove that empathy is great for business--and may transform you at a personal level, too. Ross shows why your business needs to cultivate more empathy now, and shares the habits and traits of leaders who foster more productivity and loyalty. She gives practical tips, big and small, for how to align your mission with your values and hire the right people, cultivating a more innovative workplace culture. Finally, she gives you the goods on building your brand in an authentic and proactive way, and shows how doing so results in happier customers, market-leading offerings, and increased profits., Furious customers? Missed deadlines? Failed products? The problems your business faces may stem from a single issue: lack of empathy. In this practical playbook for organizations of all types, Maria Ross pairs her knowledge as a branding expert with proven research and fascinating stories from executives, changemakers, and community leaders to prove that empathy is great for business - and may transform you at a personal level, too. Ross shows why your business needs to cultivate more empathy now, and shares the habits and traits of leaders who foster more productivity and loyalty. She gives practical tips, big and small, for how to align your mission with your values and hire the right people, cultivating a more innovative workplace culture. Finally, she gives you the goods on building your brand in an authentic and proactive way, and shows how doing so results in happier customers, market-leading offerings, and increasedprofits.
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