If for some reason the customer is not satisfied of its order, he can exercise the recess right (reimbursement, substitution of the article) within 14 work days from the date of reception of the package.
Istruction for return
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To request a return authorization, the costumers must send a request to ecommerce@olip.it within 10 days of receiving the order. In the e-mail must be specified the order number, item numbers that are returning and the desired compensation: change size, change article, coupon credit or refund. Once you have received the return request, OLIP ITALIA spa send the customer a confirmation email.
Die Versandkosten für die Paketzurücksendung werden nicht erstattet.
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RETURNS WILL NOT BE ACCEPTED WITHOUT PRIOR NOTICE VIA EMAIL TO: ecommerce@olip.it AND RELATIVE AUTHORIZATION TO SHIPMENT FROM OUR PART.
FOR COUNTRIES OUTSIDE THE EUROPEAN COMMUNITY, DO NOT SEND BEFORE RECEIVING ALL INSTRUCTIONS AND RELATED INVOICE OF RETURN TO BE INCLUDED IN PACK.
The address for the return is:
OLIP ITALIA spa
V. CONFINE 13 - 37017 - LAZISE (VR)
Tel. +39 045 6463111
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For orders paid by credit card, the refund will be made by bank transfer, paypal or postpay chosen by the customer within 10 working days of receipt of the package. There must be communicated to him for a refund.
For orders paid with Paypal or by bank transfer, the amount will be returned to the original account, with a schedule within 10 working days of receipt of the package always.
The time required for the amount of visible card statement associated with your PayPal account depends on the institution that issued your card.
For orders paid in cash refund will be made by bank transfer to a bank account or post office or through paypal or Postepay.
TERMS AND CONDITIONS
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The security thread present on items that are returned shall not be bent or broken. They should not have been worn (only for test), washed or altered, and must not show any signs of use. The soles of the shoes should be in perfect condition and show no signs of any kind.
•Insert in the package the receipt or the invoice that you received with the items
Each item must be returned including all the labels, packaging and accessories. (Dust bag, hangers, clothes covers, labels, etc.). Received with the order.
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All footwear and accessories must be returned with their original box, which is considered to all intents and purposes an integral part of the product and should not have been in any way damaged and / or altered, or used as a single outer packaging.
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In the event that the customer receives defective merchandise, or that errors in shipments by OLIP ITALIA spa is required to follow the same instructions as above. OLIP ITALIA spa reserves the right to request photographic evidence before authorizing made for faulty goods and bear the shipping costs for the return of the goods at their premises.
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OLIP ITALIA spa reserves the right to refuse unauthorized returns. Acceptance of these results, however, made a charge equal to 10% of the value of goods returned.
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OLIP ITALIA spa not accept returned merchandise if the return does not comply with all the terms and conditions set forth by the return policy. In these cases, the goods will be returned to the original shipping address.
