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6 CD Set Crucial Accountability
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Located in: Raleigh, North Carolina, United States
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Estimated between Thu, 27 Jun and Sat, 29 Jun to 43230
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eBay item number:175994569184
Item specifics
- Condition
- ISBN
- 9781491580813
- Publication Year
- 2014
- Format
- Compact Disc
- Language
- English
- Book Title
- Crucial Accountability : Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior
- Publisher
- Mcgraw-Hill Education On Brilliance Audio
- Genre
- Business & Economics
- Topic
- Leadership, Business Communication / General
About this product
Product Information
In this updated second edition (first edition titled Crucial Confrontations ), you'll learn how to hold anyone accountable, master performance discussions, and get results. Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly--often creating whole new sets of problems. Research proves that mishandled disappointments aren't just morale killers, they're institution killers--diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces. Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship--and, in fact, even strengthens it. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.
Product Identifiers
Publisher
Mcgraw-Hill Education On Brilliance Audio
ISBN-10
149158081x
ISBN-13
9781491580813
eBay Product ID (ePID)
14038385951
Product Key Features
Publication Year
2014
Topic
Leadership, Business Communication / General
Book Title
Crucial Accountability : Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior
Language
English
Genre
Business & Economics
Format
Compact Disc
Dimensions
Item Height
0.6in.
Item Length
5.5in.
Item Weight
6.4 Oz
Item Width
6.5in.
Additional Product Features
Intended Audience
Trade
Dewey Edition
23
Number of Volumes
6 Vols.
Dewey Decimal
302
Edition Description
Unabridged Edition
Copyright Date
2014
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:175994569184
Postage and handling
Item location:
Raleigh, North Carolina, United States
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| Postage and handling | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| US $4.87 (approx S$ 6.60) | United States | Economy Postage (USPS Media MailTM) | Estimated between Thu, 27 Jun and Sat, 29 Jun to 43230 |
| Handling time |
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| Will usually ship within 1 business day of receiving cleared payment. |
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