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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer

Condition:

Very Good

Sold for:

US $10.00

ApproximatelyS$ 13.50

Postage:

Free Economy Postage. See detailsfor shipping

Located in: Lake Mary, Florida, United States

Delivery:

Estimated between Tue, 28 May and Sat, 1 Jun to 43230

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No returns accepted. See details- for more information about returns

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Seller information

mrkitchen65 (320)
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eBay item number:175873671259

Item specifics

Condition: Very Good: A book that has been read but is in excellent condition. No obvious damage to the cover, ... Very Good: A book that has been read but is in excellent condition. No obvious damage to the cover, with the dust jacket included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear. See all condition definitionsopens in a new window or tab

Personalize: No

Signed: No

Ex Libris: No

Narrative Type: Nonfiction

Personalized: No

Original Language: English

Inscribed: No

Vintage: No

ISBN: 9780071548335

Book Title: New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Item Length: 8.6in

Publisher: Mcgraw-Hill Education

Publication Year: 2008

Format: Hardcover

Language: English

Item Height: 1.1in

Author: Joseph A. Michelli

Genre: Business & Economics

Topic: Training, Leadership, Total Quality Management, Personal Success, Customer Relations, Organizational Behavior, Industries / Hospitality, Travel & Tourism, Management, Corporate & Business History

Item Width: 6.3in

Item Weight: 15.3 Oz

Number of Pages: 304 Pages

About this product

Product Information

Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Anticipating customers' unexpressed needs and concerns Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.

Product Identifiers

Publisher

Mcgraw-Hill Education

ISBN-10

0071548335

ISBN-13

9780071548335

eBay Product ID (ePID)

64186095

Product Key Features

Book Title

New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Author

Joseph A. Michelli

Format

Hardcover

Language

English

Topic

Training, Leadership, Total Quality Management, Personal Success, Customer Relations, Organizational Behavior, Industries / Hospitality, Travel & Tourism, Management, Corporate & Business History

Publication Year

2008

Genre

Business & Economics

Number of Pages

304 Pages

Dimensions

Item Length

8.6in

Item Height

1.1in

Item Width

6.3in

Item Weight

15.3 Oz

Additional Product Features

Lc Classification Number

Hd57.7.M525 2008

2008

Lccn

2008-007056

Dewey Decimal

658.4/092

Intended Audience

Trade

Dewey Edition

Illustrated

Yes

Item description from the seller

Seller assumes all responsibility for this listing.

eBay item number:175873671259

Postage and handling

Item location:

Lake Mary, Florida, United States

Post to:

Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan Republic, Bahamas, Bahrain, Bangladesh, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde Islands, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Côte d'Ivoire (Ivory Coast), Democratic Republic of the Congo, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, Gabon Republic, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Mauritania, Mauritius, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Republic of Croatia, Republic of the Congo, Romania, Rwanda, Saint Kitts-Nevis, Saint Lucia, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Uganda, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City State, Vietnam, Wallis and Futuna, Western Samoa, Yemen, Zambia, Zimbabwe

Excludes:

Barbados, French Guiana, French Polynesia, Guadeloupe, Libya, Martinique, New Caledonia, Reunion, Russian Federation, Ukraine, Venezuela

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Postage and handling	To	Service	Delivery*See Delivery notes
Free postage	United States	Economy Postage (USPS Media MailTM)	Estimated between Tue, 28 May and Sat, 1 Jun to 43230

Notes - Delivery *Estimated delivery dates include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared payment. Delivery times may vary, especially during peak periods.

Handling time

Will usually post within 2 business days of receiving cleared payment.

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