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The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can,
US $5.99
ApproximatelyS$ 7.72
Condition:
“Used book in good condition. Shows typical wear. Quick shipping. Satisfaction guaranteed!”
Good
A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages.
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Shipping:
US $9.99 (approx S$ 12.87) USPS Media MailTM.
Located in: Multiple Locations, United States
Delivery:
Estimated between Tue, 26 Aug and Tue, 2 Sep to 94104
Returns:
30 days return. Buyer pays for return shipping. If you use an eBay shipping label, it will be deducted from your refund amount.
Coverage:
Read item description or contact seller for details. See all detailsSee all details on coverage
(Not eligible for eBay purchase protection programmes)
Seller assumes all responsibility for this listing.
eBay item number:157212525818
Item specifics
- Condition
- Good
- Seller Notes
- “Used book in good condition. Shows typical wear. Quick shipping. Satisfaction guaranteed!”
- Book Title
- The Compassionate Geek: How Engineers, IT Pros, and Other Tech S,
- Topic
- Communication & Social Skills
- Narrative Type
- Communication & Social Skills
- Genre
- N/A
- Intended Audience
- N/A
- ISBN
- 9780983660736
About this product
Product Identifiers
Publisher
Crawley International, Inc.
ISBN-10
0983660735
ISBN-13
9780983660736
eBay Product ID (ePID)
174839794
Product Key Features
Number of Pages
224 Pages
Language
English
Publication Name
Compassionate Geek : How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service
Subject
Customer Relations, General
Publication Year
2013
Type
Textbook
Subject Area
Computers, Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.5 in
Item Weight
10.9 Oz
Item Length
9 in
Item Width
6 in
Additional Product Features
Intended Audience
Trade
LCCN
2013-915178
TitleLeading
The
Synopsis
Newly expanded edition. A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users. Now in its third edition, The Compassionate Geek is the definitive guide for delivering amazing customer service to customers and end-users. Filled with practical tips, best practices and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Each chapter contains a reflection and discussion section to help improve customer service skills. Inside are lots of personal stories and examples of mistakes made and lessons learned in addition to an entire chapter on overcoming personal and professional obstacles. All of the information is presented in a straightforward style that can be understood and used right away. There's nothing foo-foo, just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end-users. Here's what you'll find: The four intrinsic qualities of great customer service providers Customer service tips on how to say no without alienating your customer or end user Best practices for communicating with email, including examples Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check using emotional intelligence (eq) techniques A six-step flow chart for handling customer and end user calls Customer service skills to use when the customer or end user is wrong How to work with the different generations in the workplace Motivational stories of human triumph with reflection and discussion questions Techniques for overcoming personal and professional obstacles All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo", just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end users.
Item description from the seller
Seller feedback (104)
- t***y (6)- Feedback left by buyer.Past monthVerified purchaseThanks for having what I needed
- e***e (148)- Feedback left by buyer.Past monthVerified purchaseAs described, good price
- 4***n (2)- Feedback left by buyer.Past monthVerified purchase👍🏽
Seller feedback (104)
- t***y (6)- Feedback left by buyer.Past monthVerified purchaseThanks for having what I needed
- e***e (148)- Feedback left by buyer.Past monthVerified purchaseAs described, good price
- 4***n (2)- Feedback left by buyer.Past monthVerified purchase👍🏽