This Is Service Design Doing: Applying Service Design Thinking in the Real W...
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This Is Service Design Doing: Applying Service Design Thinking in the Real W...
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A book with obvious wear. May have some damage to the cover but integrity still intact. The binding may be slightly damaged but integrity is still intact. Possible writing in margins, possible underlining and highlighting of text, but no missing pages or anything that would compromise the legibility or understanding of the text.
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Located in: Russellville, Arkansas, United States
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Estimated between Thu, 2 Oct and Tue, 7 Oct to 94104
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eBay item number:156321750369
Item specifics
- Condition
- Release Year
- 2018
- Book Title
- This Is Service Design Doing: Applying Service Design Thinking...
- ISBN
- 9781491927182
About this product
Product Identifiers
Publisher
O'reilly Media, Incorporated
ISBN-10
1491927186
ISBN-13
9781491927182
eBay Product ID (ePID)
218873914
Product Key Features
Number of Pages
500 Pages
Language
English
Publication Name
This Is Service Design Doing : Applying Service Design Thinking in the Real World
Publication Year
2018
Subject
Business Communication / General, Web / Web Services & APIs, Consumer Behavior, Decision-Making & Problem Solving
Type
Textbook
Subject Area
Computers, Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.9 in
Item Weight
30.2 Oz
Item Length
9.2 in
Item Width
7.4 in
Additional Product Features
Intended Audience
Scholarly & Professional
Illustrated
Yes
Synopsis
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
LC Classification Number
HF5415.5
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Popular categories from this store
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All items (6,539)
- eBay automated feedback- Feedback left by buyer.Past monthOrder completed successfully—tracked and on time
- 3***h (2917)- Feedback left by buyer.Past monthVerified purchaseColor did not match the actual Honda accord visor color but it fit.
- g***g (483)- Feedback left by buyer.Past monthVerified purchaseFast delivery and easy to find
- eBay automated Feedback- Feedback left by buyer.Past monthOrder completed successfully – tracked and on time