Back to eBay Home
|Listed in category:
|
Add to Watchlist
Postage and deliveryClick "see details" for additional shipping and returns information.

Picture 1 of 2

Picture 1 of 2
Picture 2 of 2
Have one to sell?
Sell it yourself

Buying Business Services by Axelsson, Bjrn Paperback Book The Fast Free Shipping

jamere17
  • (54)
US $7.75
ApproximatelyS$ 10.02
or Best Offer
Condition:
Like New
Postage:
US $5.38 (approx S$ 6.96) USPS Media MailTM.
Located in: Philadelphia, Pennsylvania, United States
Delivery:
Estimated between Thu, 26 Sep and Mon, 30 Sep to 43230
Estimated delivery dates - opens in a new window or tab include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared paymentcleared payment - opens in a new window or tab. Delivery times may vary, especially during peak periods.
Returns:
No returns accepted.
Coverage:
Read item description or contact seller for details. See all detailsSee all details on coverage
(Not eligible for eBay purchase protection programmes)
Report this item - opens in new window or tab
Seller assumes all responsibility for this listing.
eBay item number:155523638368

Item specifics

Condition
Like New: A book in excellent condition. Cover is shiny and undamaged, and the dust jacket is ...
Level
Business
ISBN
9780470843024
Subject Area
Business & Economics
Publication Name
Buying Business Services
Publisher
Wiley & Sons, Incorporated, John
Item Length
9.7 in
Subject
Industries / Service, Référence, Strategic Planning
Publication Year
2002
Type
Textbook
Format
Trade Paperback
Language
English
Item Height
0.7 in
Author
Finn Wynstra, Bjö Axelsson
Item Weight
20 Oz
Item Width
6.6 in
Number of Pages
304 Pages

About this product

Product Identifiers

Publisher
Wiley & Sons, Incorporated, John
ISBN-10
0470843020
ISBN-13
9780470843024
eBay Product ID (ePID)
2180658

Product Key Features

Number of Pages
304 Pages
Language
English
Publication Name
Buying Business Services
Subject
Industries / Service, Référence, Strategic Planning
Publication Year
2002
Type
Textbook
Author
Finn Wynstra, Bjö Axelsson
Subject Area
Business & Economics
Format
Trade Paperback

Dimensions

Item Height
0.7 in
Item Weight
20 Oz
Item Length
9.7 in
Item Width
6.6 in

Additional Product Features

Intended Audience
College Audience
LCCN
2002-280704
Reviews
" altogether a good textbook recommended reading for all Supply Chain Professionals " (Newsletter of the European Supply Chain Forum), "...altogether a good textbook...recommended reading for all Supply Chain Professionals..." (Newsletter of the European Supply Chain Forum)
Dewey Edition
21
Illustrated
Yes
Dewey Decimal
658.7/2
Table Of Content
Foreword Acknowledgements About the Authors PART I: INTRODUCTION 1 The Increased Importance of Buying Services The service society Services defined Development of the purchasing function Buying business services Summary and book overview 2 Business Services, their Providers and Customers Types of business services Types of business service providers Types of business service customers Different forms of business services Conclusions PART II: BUSINESS SERVICES AS FUNCTIONS AND ACTIVITIES 3 Business services in terms of activities, resources and actors Services described as activities and functions The A-R-A model Allocation of activities between actors Conditions for allocation of activities: production technology Analysing and changing activity structures Buying business services as resourcing Activities, resources, actors and the concept of Supply Chain Management Conclusions 4 Outsourcing and insourcing of functions and activities Some illustrations of outsourcing and arguments for favour and against Strategic aspects Performance aspects Organizational aspects Deliberate versus emergent outsourcing Summary checklist Conclusions 5 Buyer-Supplier Interaction in Business Services Exchange Processes Exchange processes between buyer and seller Describing and understanding business interactions The nature of exchange processes in relation to the type of business service The complexity of the service and the type of problem solution The type of service application Basic services versus problem-solving services - a comment Conclusions 6 The Impact of E-commerce E- commerce - a definition Some key benefits of ICT Enabling techniques The potential of e-commerce Basic forms of e-procurement E-commerce and the interaction patterns between actors E-commerce and the impact of patterns of division of labour along supply chains E-commerce and its'' likely impact on different kinds of services Barriers to exploiting e-technology Conclusion PART III: APPLICATIONS: THE PROCESS OF BUYING BUSINESS SERVICES 7 Specifying Business Services Purchasing as a rational decision process Service Level Agreements: a way of specifying business services Methods for specifying business services Business service quality Quality deviations: when routines no longer work Service quality assurance Conclusions 8 Selecting and Evaluating Business Service Providers The Importance of Supplier Selection and Evaluation A model for data capture Evaluation models Prerequisites for a relationship: a matter of fit Specific aspects to consider when the supplier is a service provider Conclusions 9 Contracting Business Service Providers: Pricing, Negotiations and Payments Pricing principles Cost-based pricing Market-based pricing Value-based pricing Interrelations between the three price elements The impact of negotiation strategies payment Principles Conclusions PART IV: REFLECTION 10 Transaction-oriented and Related-oriented purchasing Transaction oriented purchasing philosophy Relationship-oriented purchasing philosophy Efficiency in supplier relations Purchasing philosophy and buying business services Purchasing philosophy and the use of ICT Variations on the theme transaction vs. relation-oriented purchasing strategy Combining different approaches Conclusion 11 Buying business services: the market perspective versus the network perspective Outer context: markets vs. networks Purchasing in a market environment Purchasing in a network environment Two main categories of networks Characterizing network structures Networks of activities, actors and resources The fundamentals of network structures Networks as force fields Networking to influence network structures and processes Creating and designing supply structures Markets and networks combined Conclusion 12 Summary The contents Finally References Index
Synopsis
This book is about a topic of growing importance; companies purchase services to an extent and in a variety as never before. The authors deal with the area in a very comprehensive way, adopting a value-based approach without losing sight of prevailing social behaviour inside and between companies. They help us understand the art of purchasing business services in a variety of contexts, among others by providing a rich selection of illustrations. The book is a must-read for people both in industrial firms and public institutions. James C. Anderson, William L. Ford Distinguished Professor of Marketing and Wholesale Distribution, and Professor of Behavioral Science in Management, Kellogg School of Management, Northwestern University. The more important services and a service approach become in business, the more essential it is for managers and researchers to understand the characteristics of services from a purchasing point of view as well. In this book the authors offer a unique approach to the purchasing of services, based on the well-established A-R-A (actor, resources, activities) model of buyer-seller relationships. The book is indeed an important and novel contribution to the purchasing literature as well as to the service management literature. Christian Grönroos, Professor of Service and Relationship Marketing Hanken/Swedish School of Economics and Business Administration The knowledge society is fragmented and consists of a large number of different knowledge elements. Successful developments often take place by finding new ways to combine earlier unrelated elements. This book is an excellent example of such a combination. The authors bring together the specific elements of services with the configurations of networks in a text that can be useful both for managers as well as students. The book describes, analyses and gives advice on the procurement of different types of services by utilizing concepts developed in earlier studies of networks and services. The applicability of the concepts is in this way tested but they are also enriched. If you are interested in any of the three areas of purchasing, services and networks you have to read it. Håkan Håkansson, Professor of International Management Norwegian School of Management BI In writing this book both authors have drawn on their considerable academic knowledge and practitioner networks. This makes this book a unique blend of pragmatic theory and structured application. The reader will benefit from the many case examples that are included in the text. The book generates a host of ideas on how to improve business and purchasing practices - a must read! Arjan van Weele, NEVI Professor of Purchasing and Supply Management Eindhoven University of Technology Nyenrode University Buying Business Services has been written for students taking courses in purchasing and services marketing on MBA or masters level courses. It will also be of great interest to the thinking professional working in services procurement and purchasing., Purchasing is a function of growing interest and importance within most companies and organisations. We also live in a society where services are being produced and consumed as never before., Purchasing is a function of growing interest and importance within most companies and organisations. We also live in a society where services are being produced and consumed as never before. This book aims to discuss the procurement of services in the context of the company as a whole, looking at both the integration of purchasing within the companies' flow of activities and the system of supply chains which can affect the conditions for purchasing behaviour., Purchasing is a function of growing interest and importance within most companies and organisations. We also live in a society where services are being produced and consumed as never before. This book aims to discuss the procurement of services in the context of the company as a whole, looking at both the integration of purchasing within the companies flow of activities and the system of supply chains which can affect the conditions for purchasing behaviour.
LC Classification Number
HF5437.A948 2002

Item description from the seller

jamere17

jamere17

100% positive feedback
118 items sold
Seller's other itemsContact
Joined Dec 2012