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Shocked, Appalled & Dismayed! How to Write Letters of Complaint That Get Results
US $2.99
ApproximatelyS$ 3.83
Condition:
“Book is in excellent condition on the inside. Back and front covers have very slight corner wear(see ”... Read moreabout condition
Very Good
A book that has been read but is in excellent condition. No obvious damage to the cover, with the dust jacket included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear.
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Shipping:
US $4.75 (approx S$ 6.08) USPS Media MailTM.
Located in: Livonia, Michigan, United States
Delivery:
Estimated between Fri, 18 Jul and Fri, 25 Jul to 94104
Returns:
No returns accepted.
Coverage:
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eBay item number:154495376478
Item specifics
- Condition
- Very Good
- Seller Notes
- Modified Item
- No
- Country/Region of Manufacture
- United States
- Topic
- Writing
- Book Title
- Shocked, Appalled, and Dismayed! How to Write Lett
- ISBN
- 9780375701207
About this product
Product Information
How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney. The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations. Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers: - Who to write to, what to say, what to ask for - The names and addresses of over 600 major companies - How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation - Suggestions on what steps to take to avoid litigation - Consumer Smarts for automobile buyers - How to protect yourself from fraudulent business solicitations - Navigating the courts to ensure the well-being of your family and children - Help in getting proper coverage from your HMO - And--because sometimes the world is on your side--how to write the perfect thank- you note. Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed is an essential resource for anyone who wants to reach out and scold somebody.
Product Identifiers
Publisher
Knopf Doubleday Publishing Group
ISBN-10
0375701206
ISBN-13
9780375701207
eBay Product ID (ePID)
1065655
Product Key Features
Number of Pages
352 Pages
Language
English
Publication Name
Shocked, Appalled, and Dismayed! : How to Write Letters of Complaint That Get Results
Publication Year
1998
Subject
Personal & Practical Guides, Style Manuals, Consumer Guides, Customer Relations, Consumer Behavior, Business Writing
Type
Not Available
Subject Area
Business & Economics, Référence, Language Arts & Disciplines
Format
Trade Paperback
Dimensions
Item Height
0.7 in
Item Weight
10.9 Oz
Item Length
8 in
Item Width
5.3 in
Additional Product Features
LCCN
98-013819
Dewey Edition
21
Dewey Decimal
381.3
Intended Audience
Trade
Lc Classification Number
Hf5415.52.P48 1998
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