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Mastering Professional Services by Lah, Thomas E.
by Lah, Thomas E. | HC | VeryGood
US $8.33
ApproximatelyS$ 10.71
Condition:
“Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ”... Read moreabout condition
Very Good
A book that has been read but is in excellent condition. No obvious damage to the cover, with the dust jacket included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear.
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Shipping:
Free Economy Shipping.
Located in: Aurora, Illinois, United States
Delivery:
Estimated between Sat, 19 Jul and Wed, 23 Jul to 94104
Returns:
30 days return. Seller pays for return shipping.
Coverage:
Read item description or contact seller for details. See all detailsSee all details on coverage
(Not eligible for eBay purchase protection programmes)
Seller assumes all responsibility for this listing.
eBay item number:146454156724
Item specifics
- Condition
- Very Good
- Seller Notes
- Binding
- Hardcover
- Weight
- 1 lbs
- Product Group
- Book
- IsTextBook
- No
- ISBN
- 9780976718406
About this product
Product Identifiers
Publisher
Professional Services Press
ISBN-10
0976718405
ISBN-13
9780976718406
eBay Product ID (ePID)
48420406
Product Key Features
Book Title
Mastering Professional Services
Number of Pages
260 Pages
Language
English
Publication Year
2005
Topic
Careers / General, General
Illustrator
Yes
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
1 in
Item Weight
22.1 Oz
Item Length
9.2 in
Item Width
6.2 in
Additional Product Features
Intended Audience
Trade
Synopsis
Companies worldwide continue to seek new growth opportunities by establishing professional services to complement their current company portfolio. These professional service organizations are being chartered to secure high margin streams of revenue, improve customer satisfaction, and solidify customer loyalty. However, many of these companies have little experience building and managing a professional services organization. This lack of experience is creating incredible organizational pain. Not just product companies are struggling in their attempts to create profitable and effective professional service organizations. System integrators and value added resellers that must incorporate complicated technologies into their service offerings are struggling to scale service capabilities. Outsourcing and managed service providers that now want to provide consultative support are learning there are significant differences in these service lines. Many times, the current professional service strategy for these companies is simply not sustainable. Mastering Professional Services is the first book to guide acompany through the process of designing a viable services strategy that complements a broader company portfolio. From the author of Building Professional Services: The Siren's Song, this book continues the tradition of providing practical tools and techniques to manage professional services when it is not the core offering of the company.
Item description from the seller
Seller feedback (5,680,713)
- 6***l (1397)- Feedback left by buyer.Past monthVerified purchaseFast shipping.
- h***p (109)- Feedback left by buyer.Past monthVerified purchaseCover cracked possibly coming loose
- r***e (522)- Feedback left by buyer.Past monthVerified purchaseItem as described. Very good condition. Great value for price. Item shipped promptly and packaged well for transportation. Highly recommend.
Seller feedback (5,680,713)
- 6***l (1397)- Feedback left by buyer.Past monthVerified purchaseFast shipping.
- h***p (109)- Feedback left by buyer.Past monthVerified purchaseCover cracked possibly coming loose
- r***e (522)- Feedback left by buyer.Past monthVerified purchaseItem as described. Very good condition. Great value for price. Item shipped promptly and packaged well for transportation. Highly recommend.