Picture 1 of 2
Picture 1 of 2
CRACKING A NUT: CUSTOMER SERVICE IN..., Witter, Yvonne
8M+ feedback. Millions of books, dvds & more in stock!
GBP 9.99
ApproximatelyS$ 17.16
Condition:
Very Good
A book that has been read but is in excellent condition. No obvious damage to the cover, with the dust jacket included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear.
Postage:
Does not post to United States.
Located in: GB, United Kingdom
Delivery:
Varies
Returns:
30 days return. Buyer pays for return shipping.
Coverage:
Read item description or contact seller for details. See all detailsSee all details on coverage
(Not eligible for eBay purchase protection programmes)
Seller assumes all responsibility for this listing.
eBay item number:145765736487
Item specifics
- Condition
- Title
- CRACKING A NUT: CUSTOMER SERVICE IN THE AFRICAN CARIBBEAN BUSI...
- Book Title
- CRACKING A NUT: CUSTOMER SERVICE IN THE AFRICAN CARIBBEAN BUSI...
- ISBN
- 1838485694
- EAN
- 9781838485696
- Binding
- Paperback / softback
- Genre
- Business & management
- Height
- 5.84
- Length
- 203.20
- Width
- 127.00
- Release Title
- CRACKING A NUT: CUSTOMER SERVICE IN THE AFRICAN CARIBBEAN BUSI...
- Artist
- Witter, Yvonne P.
- Brand
- N/A
- Colour
- N/A
- Publication Name
- Customer Service in the African Caribbean Business
- Publisher
- Bolawit
- Subject
- Marketing
- Series
- Cracking a Nut
- Publication Year
- 2021
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Item Height
- 203 mm
- Item Width
- 127 mm
- Item Weight
- 109 g
- Number of Pages
- 102 Pages
About this product
Product Information
CRACKING A NUT: CUSTOMER SERVICE IN THE AFRICAN CARIBBEAN BUSINESS Do you remember the Real McCoy's comedy sketch about the Caribbean restaurant? A man tries to buy ackee 'n' saltfish with two dumplings and is scolded for his audacity to expect what is standard customer service-like being spoken to respectfully, getting what is advertised on the menu and at-the-table waitress service. It's extremely exaggerated but belly-bustlingly funny because many of us recognise similar scenarios from our own experience with 'patty shops'. While there are many community businesses that offer excellent levels of customer service, a small but significant number have spawned a reputation that makes them the butt of such comedy and conversation in and outside the home. It is a topic that has intrigued Business Advisor, Coach and Author Yvonne Witter enough to write this book. She asks, 'Has the legacy of slavery negatively influenced our perspective on service versus servitude?' The first in a series to use storytelling to demystify business processes in a way that is accessible, entertaining and informative, Cracking a Nut: Customer Service in the African Caribbean Business boldly addresses the problem of poor customer service with wit and honesty. You will chuckle, reminisce and hopefully gain new insights as you follow Paul and Bola as they discover the difference between service and servitude along the journey to setting up Boyzy Bistro.
Product Identifiers
Publisher
Bolawit
ISBN-13
9781838485696
eBay Product ID (ePID)
20049043250
Product Key Features
Series
Cracking a Nut
Publication Name
Customer Service in the African Caribbean Business
Format
Paperback
Language
English
Subject
Marketing
Publication Year
2021
Type
Textbook
Number of Pages
102 Pages
Dimensions
Item Height
203 mm
Item Width
127 mm
Item Weight
109 g
Additional Product Features
Item description from the seller
Business seller information
Value Added Tax Number:
- DE 281042328
- EL 996857788
- ES N8267548I
- FR 27823676960
- GB 922696893
- IT 00185819992
Seller feedback (13,067,952)
- h***n (1947)- Feedback left by buyer.Past monthVerified purchaseCD arrived. Thanks.
- 4***w (6)- Feedback left by buyer.Past monthVerified purchasePrompt delivery, as described!
- 4***w (6)- Feedback left by buyer.Past monthVerified purchasePrompt delivery, as described!