Management Book 8 Edition 2004 Meeting Exceeding Customer Expectations
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Management Book 8 Edition 2004 Meeting Exceeding Customer Expectations
US $22.46
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Condition:
“Very Good condition with only minor wear, the perforated cardboard card with passcode to InfoTrac ”... Read moreabout condition
Very Good
A book that has been read but is in excellent condition. No obvious damage to the cover, with the dust jacket included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear.
Ended: Aug 28, 2025 07:17:44 SGT
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Located in: Belleville, Illinois, United States
Delivery:
Estimated between Fri, 24 Oct and Wed, 29 Oct to 94104
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30 days return. Seller pays for return shipping.
Coverage:
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eBay item number:133025859824
Item specifics
- Condition
- Very Good
- Seller Notes
- Product Type
- Textbook
- Country/Region of Manufacture
- United States
- Educational Level
- College
- ISBN
- 9780324259131
About this product
Product Identifiers
Publisher
Cengage South-Western
ISBN-10
0324259131
ISBN-13
9780324259131
eBay Product ID (ePID)
30507392
Product Key Features
Number of Pages
784 Pages
Publication Name
Management : Meeting and Exceeding Customer Expectations
Language
English
Subject
Skills, Decision-Making & Problem Solving, Management
Publication Year
2004
Type
Textbook
Subject Area
Business & Economics
Format
Hardcover
Dimensions
Item Height
1.4 in
Item Weight
56.9 Oz
Item Length
9.9 in
Item Width
8.2 in
Additional Product Features
Edition Number
8
Intended Audience
College Audience
LCCN
2003-110492
Dewey Edition
22
Illustrated
Yes
Dewey Decimal
658.4
Table Of Content
PART I. MANAGEMENT CONCEPTS 1. Management: An Overview 2. Management Thought: Past and Present 3. Management Ethics and Social Responsibility 4. Management's Commitment to Quality and Productivity PART II. PLANNING AND DECISION MAKING 5. The Manager's Environment 6. Organizational Planning 7. Strategic Planning and Strategic Management 8. Making Decisions PART III. ORGANIZING 9. Organizing Principles 10. Organizational Design 11. Organizational Structure and Change PART IV. STAFFING AND LEADING 12. Staffing 13. Communication: Interpersonal and Organizational 14. Human Motivation 15. Leadership 16. Team Management and Conflict PART V. CONTROLLING. 17. Information Management Systems 18. Controlling: Purpose and Process 19. Control Techniques PART VI. SPECIAL CONCERNS 20. International Management 21. Succeeding in Your Organization
Synopsis
The eighth edition of Management: Meeting and Exceeding Customer Expectations is a comprehensive survey of the principles and practices of management as they are currently being applied, in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers' needs and (2) the need organizations and their people have to be guided by effective leadership., The eighth edition of Management: Meeting and Exceeding Customer Expectations is a comprehensive survey of the principles and practices of management as they are currently being applied in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters? narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers? needs and (2) the need organizations and their people have to be guided by effective leadership.
LC Classification Number
HD31
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Seller feedback (11,315)
This item (1)
All items (11,315)
- eBay automated Feedback- Feedback left by buyer.Past monthOrder delivered on time with no issues
- s***o (540)- Feedback left by buyer.Past yearVerified purchaseThe rhino plush was well packed, secure, and protected. The plush is in perfect condition as described. Fast shipping. Great communicator. Great value for the plush. Awesome and recommended seller.Spike TY Beanie Baby Rhino Rhinoceros 4th 5th Tags PVC Error DOB 8 13 1996 MWNMT (#365337857046)
- 2***2 (9)- Feedback left by buyer.Past 6 monthsVerified purchaseBeanie baby arrived well-packaged and in great condition as described. Thank you!
- r***a (4511)- Feedback left by buyer.Past yearVerified purchasePerfect! Item exactly as described and in pristine condition! Very trustworthy seller. Would buy from again! Looks great, and super fast shipping/good packaging.TY Beanie Baby Mel the Koala Bear 4th 3rd MWMT PVC Errors Nurnberg 1 15 1996 (#365327006512)