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Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make C
US $4.63
ApproximatelyS$ 5.99
Condition:
Good
A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages.
2 available
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Shipping:
Free Economy Shipping.
Located in: Nashville, Tennessee, United States
Delivery:
Estimated between Thu, 23 Oct and Mon, 27 Oct to 94104
Returns:
30 days return. Buyer pays for return shipping. If you use an eBay shipping label, it will be deducted from your refund amount.
Coverage:
Read item description or contact seller for details. See all detailsSee all details on coverage
(Not eligible for eBay purchase protection programmes)
Seller assumes all responsibility for this listing.
eBay item number:126717687303
All net proceeds will support Goodwill Industries of Middle Tennessee
- Official eBay for Charity listing. Learn more
- This sale benefits a verified non-profit partner.
Item specifics
- Condition
- ISBN
- 9781885167309
About this product
Product Identifiers
Publisher
Bard Press
ISBN-10
188516730X
ISBN-13
9781885167309
eBay Product ID (ePID)
11038562893
Product Key Features
Book Title
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless : How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
Number of Pages
288 Pages
Language
English
Publication Year
1998
Topic
Customer Relations
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
1.1 in
Item Weight
21 Oz
Item Length
9.5 in
Item Width
6.5 in
Additional Product Features
Intended Audience
Trade
LCCN
98-017427
Dewey Edition
21
Dewey Decimal
658.8/12
Synopsis
A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests., Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers.
LC Classification Number
HF5415.525.G58 1998
Item description from the seller
Seller feedback (17,676)
- 6***m (819)- Feedback left by buyer.Past 6 monthsVerified purchaseGood transaction. I received this book in good time. It was nicely packaged (with several other books), so no damage to it while in transit. It is in good condition, and looks just as it was described and photographed in the listing. What more do you want in an eBay transaction? I’ve bought a few from this seller and wouldn't have any hesitation in buying from them again. Thank you!
- 2***o (81)- Feedback left by buyer.Past yearVerified purchaseOrdered Tuesday night. Shipped early Wednesday morning. Arrived on time Saturday morning by USPS Bound Printed Matter from TN to WI. It was packaged in a gray plastic shipping bag without cushioning. End of spine had minor shipping damage (see photos). It was the only noticeable condition issue on an otherwise very good used cookbook. Exceptional value. Good experience with a not-for-profit organization. Thanks!Taste of Home Quick Cooking Annual Recipes 2009 (#125985802207)
- _***u (1629)- Feedback left by buyer.Past 6 monthsVerified purchaseWow, pleasantly surprised to receive a brand new copy still in the shrink wrap, although it has a little bump on the top cover that goes through to several pages, makes no difference, as I got the book at a bargain price. Fast shipping, very happy with my purchase, I recommend this seller!