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How-To-Do-It Manuals Ser.: Conducting the Reference Interview by Kirsti Nilsen,
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Located in: Monroe Township, New Jersey, United States
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eBay item number:116448061032
Item specifics
- Condition
- ISBN
- 9780838917275
About this product
Product Identifiers
Publisher
American Library Association
ISBN-10
0838917275
ISBN-13
9780838917275
eBay Product ID (ePID)
6038767681
Product Key Features
Number of Pages
304 Pages
Language
English
Publication Name
Conducting the Reference Interview
Subject
Communication Studies, Library & Information Science / General
Publication Year
2019
Features
Revised
Type
Textbook
Subject Area
Language Arts & Disciplines
Series
How-To-Do-It Manuals Ser.
Format
Trade Paperback
Dimensions
Item Height
0.8 in
Item Weight
28.7 Oz
Item Length
11 in
Item Width
8.5 in
Additional Product Features
Edition Number
3
Intended Audience
Scholarly & Professional
LCCN
2018-041341
Edition Description
Revised edition
Synopsis
Find your bearings in the continually evolving hybrid reference environment through proven strategies, advice, exercises, and research from three experts in the field., Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting--including email, text messaging, and social media--as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls, this book tackles the fundamentals of the reference interview, from why it's important in the first place to methods for setting the stage for a successful interview and techniques for finding out what the library user really wants to know; covers the ins and outs of the readers' advisory interview; examines a wide range of contexts, such as children, young adults, parents, seniors, adults from diverse communities, and those with disabilities; presents case studies of innovative reference and user encounters at a variety of libraries; offers updated coverage of virtual reference, including new research, virtual reality transcripts, and a look at crowd-sourcing reference via social media; features new content on common microaggressions, with guidance on how to use awareness of emotion as a factor in reference interactions to ensure better outcomes; discusses topics such as respecting/protecting privacy, overcoming assumptions, implicit judgment, the importance of context, determining the real information need, and many other lessons learned from challenging reference encounters; and thoroughly addresses policy and training procedures, as well as the unique challenges faced by paraprofessionals and non-degreed staff. Find your bearings in the continually evolving hybrid reference environment through proven strategies, advice, exercises, and research from three experts in the field.
LC Classification Number
Z711.R64 2019
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- o***e (330)- Feedback left by buyer.Past monthVerified purchaseAccurate description, fast shipping with great packing. Great seller.
- 0***n (635)- Feedback left by buyer.Past 6 monthsVerified purchaseNew shoes... super packaged and shipped fast. Great deal and appreciate the seller. A+
- i***a (63)- Feedback left by buyer.Past 6 monthsVerified purchaseGreat shipment, great package, as described, great value love my purseJoy Pastel Pink Purse New Great Size (#116420201166)