For more information on the fees you pay as a seller, see our article on seller fees

You can download reports and statements of your orders, fees, and payouts in Seller Hub, and then reconcile these documents with your own records to make sure that everything matches up.

Downloading reports and statements

All documents will be available to download in Seller Hub, but your financial statement and tax invoice will also be available in My eBay.

You can use these documents to reconcile your own records with eBay's records. We recommend you consult your financial advisor for financial reconciling of this information. Below are the documents you can find in Seller Hub, with instructions for downloading each one.

Transaction report

Your transaction report provides a detailed breakdown of all your account activity for a specific date range. It's in CSV format, which you can open with spreadsheet software such as Microsoft Excel or Google Sheets, and allows you to customise the information in the document. It shows details of your transactions, including transaction date, order number, buyer name, payout date, fees, and other information. You’ll be notified by email when your transaction report is available. Here’s how to download your transaction report:

Go to the Payments tab - opens in new window or tab in Seller Hub.
From the menu on the left, select Reports.
Select Transaction report from the download section.
Select the transaction Type, and the Start and End date.
Select Create report.

Tip
The times in your transaction report may not match the transaction times in your records due to the differences in international time zones, and may result in discrepancies between your transaction report and other reports.

Customizing your transaction reports

You can customize your transaction reports by adding or removing columns of information on transactions, payouts, shipping, items, and buyers. Here's how:

Go to the Payments tab - opens in new window or tab in Seller Hub.
From the menu on the left, select Reports.
Select Transaction report from the download section.
Select Customize column settings.
Select Transaction details, Payout details, Shipping details, Item details, or Buyer details.
- Within each section, you’ll have the option to select or deselect columns for your report
Select Save.

Any customization you make will apply to all future transaction reports. You can return to the default settings at any time by selecting Reset to default settings.

Tip
Your transaction report includes customisable columns to view your fees.

Single and multi-item orders

An order may include a single item or multiple items. In either case, each item will have its own unique Item ID. For an order with a single item, you’ll find the order and the item details on a single row of your transaction report. For an order with multiple items, the first row will include the order details, and the following rows will include the item details. An order with multiple quantities of the same item will show as one line item.

Below are some of the details you may find in your transaction report, which individually or combined can help you with reconciliation:

Details in your transaction report

Tip
If any of your funds are On hold, you'll find details in your Transaction report.

Financial statement

Your financial statement provides a summary of your monthly account activity. It's in PDF format. At the start of each month, you’ll receive an email to let you know that your financial statement is ready to download. In your financial statement, you’ll find a summary of your selling activity and a detailed view of your transactions, including information on orders, claims, refunds, payment disputes, payouts, fees, credits and more for that month.

Here's how to download your financial statement in Seller Hub or My eBay:

Financial statements are available to download for 10 years. The statement is not an invoice and does not replace existing reports.

Tax invoice

Your tax invoice is issued for services rendered and includes all applicable seller fees and other costs. At the start of each month, you’ll receive an email to let you know your tax invoice is available to download. The summary is in PDF format. The detailed view is in CSV format, which you can open with spreadsheet software such as Microsoft Excel or Google Sheets, and allows you to customise the information in the document. Your tax invoice shows you the applicable taxes on fees and other costs already deducted from your Available, Processing, and On hold funds. If you sell on multiple eBay sites, you'll see the fees and taxes grouped by currency.

You can download your tax invoice in Seller Hub or My eBay. Here's how:

Go to the Payments tab - opens in new window or tab in Seller Hub or Payments - opens in new window or tab in My eBay.
Select Reports.
Select the Invoices tab. You'll see the list of available tax invoices by month.
To download a report for a specific month, select Summary Download or Detail Download.

Credit note summary

If any seller fees, charges, or taxes are reversed, eBay will issue a credit note along with a PDF summary and a CSV file with transaction-level details on the refund. You can download both files from the same location as your tax invoices, here’s how:

Go to the Payments tab - opens in new window or tab in Seller hub or Payments - opens in new window or tab in My eBay.
Select Reports.
Select the Tax Invoices tab.
Select Summary Download or Details Download for the month you need.

Fees and invoices