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Customer Service
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Returns and refunds
Returns and refunds
How to handle a return request as a seller
4 min article
Help a buyer with an item they didn’t receive
3 min article
Return shipping for sellers
4 min article
Ask eBay to step in and help for sellers (CBT only)
2 min article
Appeal eBay’s decision about a return or missing item for sellers (CBT only)
2 min article
Report an issue with a buyer
2 min article
Refunding buyers
2 min article
Handling payment disputes
3 min article
Contacting a buyer or bidder
2 min article
Setting up your return policy
2 min article