1 min article

Updating your personal information

It’s important to keep your personal information up to date so you can buy and sell on eBay. If you change your details, or if any of the details we have for you are incorrect, you'll need to update your personal information.

If you change your phone number or email address, you'll need to update them on your eBay account. If you have a buyer account, you can also update your other personal information on your eBay account. If you have a seller account, you’ll need to update your other personal information on Payoneer, and your eBay account details will be synched automatically.

You can change your phone number, email address, User ID, or other personal information if you have a buyer account in My eBay - opens in new window or tab. Here’s how:

  1. Go to the Account - opens in new window or tab section of My eBay.
  2. Select Personal information.
  3. Find the section you need to update, and select Edit. Enter your new details.
  4. Depending on what you’re updating, you’ll be prompted to Save, Submit, or Confirm.

In the Public business info section you can change your public business phone number to a landline number. After saving your phone type as a landline, select verify to receive a call providing you a security code to verify your landline number. This same process can be followed for verifying a landline number that’s already been added.

Buyers can update their personal information on their eBay account. Sellers can update some of their personal information on their eBay account, and some on their linked Payoneer account.

Was this article helpful?

Related help topics