2 min article

Mobile phone (wireless) service contracts policy

Mobile phone service contracts may be listed on eBay either alone or bundled with a phone, subject to such a transfer of mobile phone service contracts being permitted under the original contract between the mobile phone company and the seller.

Sellers listing a phone bundled with a required service contract must:

  • List only in the Phones with New Plan Purchase section of the Mobile Phones category.
  • Offer a full refund within 10 days of payment to any buyer who is rejected for a service contract.
  • Clearly state in listings if there are any restrictions that buyers may encounter in using the service.
  • Offer and include the following text in all bundled listings:

    "I am not prohibited from transferring this contract for mobile phone services. I will provide a full refund within 10 days to any buyer that does not qualify for our service, or is unable to utilise the contract, owing to any restrictions imposed by the mobile phone company on such transfer.”

Note: Sellers who decline to offer service to a buyer are not eligible to receive a Final Value Fee credit from eBay through the Unpaid Item process.

Activity on eBay is required to follow this policy, the eBay User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesn’t, eBay may take action consistent with applicable laws and the eBay User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.


Some Examples

  • “Brand New Motorola mobile phone, activation required” listed in the “Mobile Phones > Phones with New Plan Purchase” category and including the text above is permitted.
  • “Brand New Motorola mobile phone” in the appropriate category without the text above is permitted because it does not require a service contract.

Additional Information

Sellers listing on eBay should also note that under Singapore law, persons who have shops whereby secondhand goods are found apparently exposed for sale, or who possess an unusual quantity of secondhand goods, are presumed to be persons who deal in secondhand goods under the Secondhand Goods Dealers Act 2007 (No. 4 of 2007) - opens in new window or tab. Such persons are required, among other things, to obtain a licence prior to selling such items, maintain records and particulars of all goods bought and sold and persons who have bought and sold such goods and cooperate with police officers who request for assistance and information with regard to secondhand goods that may be stolen or lost. Please note that a ‘shop’ is defined in the Secondhand Goods Dealers Act 2007 (No. 4 of 2007) - opens in new window or tab as a “stall, house, flat, place of business, place of storage of secondhand goods, an administrative office or any other premises from which the business of a secondhand goods dealer is being carried out, whether electronically or otherwise”. Sellers on eBay are cautioned that if they carry on a business of buying and selling secondhand goods in a shop, or deal with an unusual quantity of secondhand goods, they should also comply with the requirements of the Secondhand Goods Dealers Act 2007 (No. 4 of 2007) - opens in new window or tab.


Why does eBay have this policy?

This policy permits sellers to list phones with service contracts. It also ensures sellers offer an alternative to buyers in the event that it is later discovered that the service cannot be provided.

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