3 min article

Contact information sharing policy

Sharing direct contact information prior to an eBay purchase is not allowed.

eBay takes the privacy of its members very seriously so, generally, we don’t allow user contact information to be published or displayed on our site.

What is the policy?

Publishing or displaying contact information in a listing without the permission of eBay, or except as required by law, is not allowed. User contact information includes information used to contact another member outside of eBay, or any other contact information that is personally identifiable, such as:

  • Name
  • Addresses
  • Phone number
  • Email address
  • Social media ID
  • Instant messenger ID
  • External website addresses (URLs)
  • Payment information
  • Bank details

Publishing your own, or another member’s contact information in any public areas, is not allowed. Public areas include places such as:

  • Listings
  • Images in a listing
  • Online forums
  • Newsgroups
  • Profile pages
  • Storefront pages
  • Board posts
  • Feedback content
  • Ask a Seller a Question

Exceptions:

  • eBay usernames are not considered contact information
  • Sellers may opt to provide their phone number as part of the Ask a Seller a Question (ASQ) function to facilitate a sale on eBay
  • URLs are permitted in the listing title, subtitle, and description if the listing is for the sale of a domain, if the item is to be used on a specific website, or if it is for advertising space on the URL listed
  • eBay Store names and URLs are permitted in the item location field
  • Links and contact information that facilitate a transaction on eBay are permitted in the following categories:
    • Classified Ad format listings
    • Real estate
    • Vehicles categories (Boats, Cars & Trucks,  Motorcycles, and Other)
    • Business & Industrial categories

Activity on eBay is required to follow this policy, the eBay User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesn’t, eBay may take action consistent with applicable laws and the eBay User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.

 

Why does eBay have this policy?

This policy protects the privacy of all members of our community, and helps protect our users from having their contact information used for fraudulent transactions.

Was this article helpful?