3 min article

Invalid and dead email addresses policy

A member’s account must always have a valid, working email address so the user can be contacted by other eBay members and by eBay.

If a spam filter prevents messages from eBay or its members from reaching an account, the account is considered to have an invalid email address. Members need to take steps to ensure their account is valid and working

Activity on eBay is required to follow this policy, the eBay User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesn’t, eBay may take action consistent with applicable laws and the eBay User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.

Additional Information

Members who get an error message when they send a message to another member’s email address are most likely contacting an invalid or non-working address. Members are encouraged to report this by using the Customer Support link at the bottom of this page, and including the error message in their report.

Why does eBay have this policy?

eBay’s success is dependent on open communication between members, as well as between eBay and its members. Members’ valid, working email addresses are essential to that communication.

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