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If you’ve changed your mind and no longer want the item, you can ask the seller if they’ll accept your return. Most sellers are happy to help out.

Your guest order confirmation email

When you buy an item as a guest on eBay, we’ll send you an order confirmation email with all your order details. The subject line starts with “Order Confirmed”. If your order hasn’t arrived, or if you need any assistance, you’ll need to use your guest order confirmation email.

If you can’t find your guest order confirmation email, select the button below and we’ll send you a link to your order details.

Find guest order details - opens in new window or tab

Check when your item is due to arrive

The first thing to do is check your item’s estimated delivery date in your order confirmation email. You can also select View order details in your order confirmation email to find out the shipping carrier, any tracking information the seller provided, and your item’s current location. If the estimated delivery date hasn’t passed yet, your order is probably still on its way.

Confirm your delivery address

It’s a good idea to check that the delivery address you used at checkout is correct. You’ll find the address your order is being sent to in your order confirmation email and on the order details page.

If your shipping address is incorrect, select Contact the seller on the order details page and ask the seller if they’ll cancel the order. They can then relist the item and you can buy it again with the correct address.

Tip
If the estimated delivery date has passed, and your shipping address is correct, you should check with a neighbor in case you weren’t home when the package arrived and they took delivery of it for you.

Let the seller know your item hasn’t arrived

If the estimated delivery date for your item has passed, the delivery address is correct, and you still haven’t received your item, let the seller know. Here’s how:

Open the order confirmation email. The subject line starts with "Order Confirmed".
Select View order details in the body of the email.
Select Contact Seller.
Select I haven’t received my item yet.
Choose No, I want to contact the seller.
Fill in the details and then hit Submit.

Resolving buying problems