Every time you buy something on eBay, you can leave a positive, neutral, or negative feedback rating about your experience. You can also add a comment about your experience, or rate specific aspects of the transaction – including whether the item arrived on time, the accuracy of the item description, shipping costs, and the seller's communication.
If you’ve had an issue with your order, we recommend contacting the seller before you leave negative feedback. Positive reviews and feedback help sellers do more business, so they’re usually happy to work with you to resolve your issue.
You’ll find everything you need to know about leaving feedback in our guides below, including how to view and change your feedback if you need to.Handling feedback disputes with sellers
If the seller doesn’t believe the feedback you left was fair, they may ask you to revise your feedback. Find out how to respond if this happens.Viewing and changing feedback left for sellers
Find out how to view all the feedback you’ve left for sellers, as well as how to follow up, make changes, or add comments to feedback you’ve already left.Feedback policies
While feedback is intended as an open forum, we have guidelines and policies in place to ensure it’s used constructively and fairly.
Frequently Asked Questions
After you make a purchase, we’ll send you an email reminding you to leave feedback for your seller.
You can also leave feedback through your purchase history - opens in new window or tab. If you haven’t already, you’ll see the option to leave feedback.
You can then:
- Select an overall feedback rating – positive, neutral, or negative
- Rate aspects of the transaction – including whether the item arrived on time, the accuracy of the item description, shipping costs, and the seller’s communication
- Write a comment about your experience
You can also view all the feedback you’ve left or received in your Feedback profile. From there you can also follow up and respond to feedback.
You can leave feedback for up to 60 days from the date you received your item or from the estimated delivery date, whichever comes first. If no estimated delivery date is provided, you have up to 90 days from when you completed your purchase to leave feedback for the seller.
You must have had your account for at least 5 days to be able to leave feedback.
By leaving feedback for a seller, you’re telling them what you think and letting other buyers know about your experience. Your feedback combines with others’ to build a rich base of knowledge to help to find the best sellers every time you shop.
When you look at a listing, you’ll find the seller’s positive feedback score listed as a percentage beneath their username. For example, if a seller has a score of 99.5%, it means that 99.5% of buyers that left feedback had a positive experience with that seller.
Find out more about Seller ratings.
After each transaction, members can leave a positive, negative, or neutral rating to describe their overall experience.
We use these ratings to determine feedback scores. In most cases, members receive:
- +1 point for each positive rating
- No points for each neutral rating
- -1 point for each negative rating
You should leave feedback for each sale. As for your own feedback score, keep in mind that we calculate this differently depending on whether the sales occurred in the same week. For feedback purposes, we define a week as Monday through Sunday, Pacific Time.
If the sales occurred in different weeks, each rating can affect a feedback score by 1 point. A positive rating raises a feedback score by 1 point. A negative rating lowers a seller’s feedback score by 1 point.
If the sales occurred in the same week we raise your feedback score by a total of 1 point, regardless of the number of positive ratings you received from the seller within the week.
Negative feedback becomes a permanent part of a seller’s record, and can harm their reputation and their business. If possible, you should try to work with the seller to resolve any transaction issues before you leave negative feedback.
If you do decide to leave negative feedback, make sure it’s fair and factual, and relates specifically to the transaction.
Sellers often respond to negative feedback and may get in touch with you to try to resolve the issue.
In some situations, we may remove or adjust feedback that has been left for sellers when they are not at fault. To learn more, visit our Seller performance and feedback policy.
Additionally, if we suspend a member, we’ll remove any neutral or negative feedback they left for others. We’ll also remove feedback from a buyer if they fail to pay for an item or violate our policies and guidelines.
Only registered eBay members can leave feedback. If you bought an item as a guest, you won’t be able to leave feedback about your experience.