2 min article

Account restrictions and suspensions

We may occasionally restrict or suspend accounts to protect our community. If your eBay account is restricted or suspended, we'll email you with the steps you need to take to have your account reinstated.

If your eBay account has been restricted or suspended, check your Messages for our email with details of what you need to do to get your account back.

Why your account was restricted or suspended

We usually place restrictions or suspensions on accounts for the following reasons:

  • You may have violated one of our rules or policies
  • We haven't been able to verify your account information
  • We suspect your account may have been accessed by a third party

How to have your account reinstated

Getting your account reinstated may be as simple as waiting for a temporary suspension to end, making changes to your listings, or sending us some more information – it depends on the reason your account was restricted or suspended. All the details will be in the message we've sent you.

If your account is not registered to eBay Managed Payments, you may need to complete seller registration before your account will become fully reinstated.

Tip
Most account restrictions or suspensions can be resolved by following the steps we gave you in the email in your Messages.

What happens while an account is restricted or suspended

Depending on the reason for the restriction or suspension, you may not be able to:

  • bid, buy, or sell
  • leave feedback
  • create new listings or revise existing listings
  • contact bidders
  • reply to your eBay messages
  • update your personal information

When your account is restricted or suspended, we may end listings early. 

Fake account restriction and suspension notices

Watch out for spoof (fake) emails about account restrictions or suspensions. To confirm that an email was sent from eBay, check your Messages - opens in new window or tab. If you can't find a copy of the email there, then it wasn't from eBay. Learn how to recognize spoof emails.

If your account is restricted or suspended, we'll send an email to your registered email address and to your eBay Messages explaining why. We'll also let you know what you need to do so your account can be reinstated.

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