Have you shipped my item?
An email will be sent when your item is shipped, you may also view shipping status under "My eBay". We recommend thoroughly reviewing the shipping time estimate before purchasing.
Is the item new?
Yes! Every item we have is brand new, never been used. They come to us directly from our distributor, and most even come with packaging.
Do you ship to my country?
Right now we can only ship to the United States and its territories, Canada, Asia, Australia, and Europe. To see shipping rates for your country, please select it from the drop down menu.
How long will it take for my item to arrive?
Please view shipping time quote above. Sometimes there can be delays for unforeseen circumstances by the postal delivery service. Please note that shipping to Canada can take as long as 3 weeks if you selected USPS First Class Mail International, and shipping First Class International to Europe or Australia can take as long as 4 weeks. If you need your item by a specific date, please select the appropriate shipping service to ensure a timely delivery. We highly recommend checking local weather and mailing conditions if your product is delayed.
My item has not arrived yet. Where is it?
Please view shipping time quote above. If it has gone beyond the shipping time quote, it may have been delayed for unforeseen circumstances by the postal delivery service. If you haven't received your item, we also suggest contacting your local post office. Its possible that you must claim your package.
Do you offer a combined shipping discount?
No. Right now we do not offer any combined shipping rates on eBay. For combined shipping, please check out our website.
I want to buy several items, can you give me a larger discount?
If you plan on buying 20 or more items, please contact us for a larger discount!
Is this product the real thing manufactured by Example Company?
Yes, if the product states it is manufactured by Example Company, than it is in fact from that company. We pride ourselves on selling official licensed merchandise.