CHANGES: In cases where the item has any damage, or that the specific characteristics available for selection were not the chosen ones, you can request a change. Likewise, if you want to change an item for personal preferences, you can do it.We will not offer any changes or refunds for prescription lenses unless they show any problem caused during the manufacturing process. Please contact us directly to avoid any kind of problems in your order.To make any change, you must contact us no later than 14 days after delivery arrival. You can write to info@opticalh.com.By damage or flaw we don’t understand a scratch in the packaging or similar problems.In cases where the item has any damage, or that the specific characteristics available for selection were not the chosen ones, you can request a change and OPTICAL H will pay for both the return expenses and the new shipping costs.If you request a product change due to personal choices that weren’t made clear at the purchase time, or any change colour or specific feature, shipping costs shall be borne by the purchaser. WITHDRAWAL: You have the right to withdraw the purchase within a period not exceeding 14 days from the receipt of the product without having to explain yourself. The withdrawal period deadline will finish after 14 days after you or a third party of your trust, different from the certified transporter, purchased the goods at our online store.To exercise your withdrawal rights, you should inform us about your decision to withdraw the purchase by means of an unambiguous declaration of your intentions, for example, a letter sent by mail, fax or email; we suggest you contact us via email at info@opticalh.com.To adjust to the withdrawal period, it’s sufficient if the communication related to your exercise of this right is sent to us before the withdrawal period finishes. Withdrawal consequences: In case you decide to exercise your withdrawal rights, we will give you a full refund of all the payments we received from you except for the shipping costs, without any delay, and, in any case, at the latest, 14 days after the date you informed us you wanted to withdraw your purchase. We can hold the refund until we have received the items. We will proceed to make that refund using the same payment method as you did for the initial purchase, unless you have specific the payment method you want for the refund; in any case, it won’t mean any extra expenses related to the refund. You should return the items in person or by mail to OPTICAL H address, without any unjustified delay, and in any case, at the latest, 14 days after the date you informed us you wanted to withdraw your purchase. It will be considered that the withdrawal period finishes if the items are returned before the end of that period. The product must be returned in perfect condition and in its original packaging. Once we have checked the proper condition of the item, we will proceed to refund the money. *Shipping costs related to returns due to withdrawal of the purchase are borne by the buyer. CANCELLATIONS: OPTICAL H will send the products according to the periods stated above, always at the highest speed possible. In case of cancellation of the order when it has already been sent, the cost of return will be paid by the buyer.