Pewter Teddy Bear Birth Certificate Tube Holder

What items can I return? We only accept returns on items which DO NOT have any names, dates or any other kind of personalisation relevant to yourselves only. All returns are subject to a restocking fee of 20%. All personalised items are photographed prior to postage. If requested we will send you a copy for your approval prior to posting. Any mistakes will be rectified as soon as possible! What if my item is delivered damaged or items are missing? All damages or missing items must be reported immediately or within 24 hours of receiving your order, unless for exceptional circumstances. How can I return my item? Please either contacts us though eBay or use eBay’s returns process to request a return. Where should I return my item? All items unless otherwise stated during requesting your return should be sent to our business address which is on your packing slip, the outside of your delivered item our 'Me' page and also on at the bottom of every listing in our 'Business Seller Information' section. How should I return my item? Any item which is returned for a refund less postage & restocking fee must arrive back to us in fully saleable condition and either using the same or similar packaging to avoid damage. We ask this as we are unable to refund items that are returned damaged due to incorrect packaging. All items returned for a refund or replacement are done so at the buyer’s expense. Please note we expect our customers to treat their purchases with care. Hand made items that are mishandled before return will not be refunded. If a hand made item needs adjustment or doesn't meet your requirements, get in touch before any damage is done to the item. All hand made items are securely sewn into position and cannot be adjusted. For any other questions regarding delivery of your order or anything else please see our terms and conditions, or you can contact us through eBay or by phone on 01403 218573 If there is any problem what so ever with an item when it is received and you're not 100% happy please get in touch before leaving feedback either by email or phone and we will be very happy to help in any way we can.