Vape World wants you to know that we're committed to the highest level of quality. We believe you'll be more than satisfied with our superior products, and top notch customer service. You are the reason we are here.

With many different choices in the online vaporizer market today, you can rest assured that you made the right choice by choosing Vape World. We here at Vape World value your business and strive on delivering top notch customer service. Vape World was created to offer customers a safe, secure, and honest vaporizing experience. Our staff is extremely knowledgeable and would love to help you find which vaporizer is best for you. If you have any questions or comments, please contact us, we would love to hear from you!

Make sure to check out our Blog for the latest, contests, articles, industry news, product reviews, and more. To receive special offers and discounts, be sure to subscribe to our Free Monthly Newsletter.

If you still were unsure about ordering call us at 877-865-2260 and speak with a member of our highly trained staff!

Domestic Orders

**Special note to buyers - While our eBay defined shipping options only include USPS we use both USPS and FedEx to ship all of our packages. For example, if USPS Express mail is chosen as the shipping method we may, at our discretion, upgrade the shipping to FedEx Standard Overnight at no extra charge. We do this as a benefit for our customers to ensure you receive your packages as quickly and professionally as possible. Once eBay integrates real time FedEx rates on the site we plan to make the necessary changes for these services to be chosen as an option. Until then, trust that our customer service oriented staff will choose the best the shipping method available. If you have concern or special request regarding shipping please do not hesitate to contact us directly. Thanks!

Most smaller orders will ship via USPS either Priority Mail or First Class depending on your location and costs involved (our shipping department's discretion) and larger orders typically ship via FedEx Ground unless you upgraded your shipping method during checkout.

USPS does not provide us with tracking information - we purchase a delivery confirmation number for our own information (so we know when your item is delivered), but please note that USPS does not provide detailed tracking information. Orders shipped via FedEx will have a tracking number and will be emailed to you directly from FedEx.com.

Insurance is also included Free for your peace of mind. Vape World features lightning fast order processing with same day shipping if your order is placed M-F before 2:30pm EST. If you want to receive your package faster just choose any expedited shipping option during the check out process. Please note an adult signature is required for orders $250 and greater. If your order is less than that you will not have to sign for it. If you place an order over $250 and still do not wish to sign for it just email or call us and let us know.

At Vape World you have until 02:30pm (EST) to complete an order and we will get it out for you that same day.

International Orders
We provide shipping options through the United States Postal Service for every country all over the world, we didn't call ourselves Vape WORLD for nothing. We have many friends who have ordered in countries like Bulgaria, Brazil, Ukraine, Australia, and of course Ireland. All international orders are subject to customs/duty fees - this is based on your government and is not something we can change or reduce.

A common question we receive here at Vape World is from our Canadian customers who have been waiting for 10 days and still have not received anything. We ship ALL International order via the United States Postal Service due to their lower custom fees (another way Vape World saves YOU, our customer money) the only downfall to this is that they do not update tracking when your item is in your country. Please be patient when waiting for your order - most of the time it's your country's customs department holding the package. If you still have not received your item after 14 business days then please contact us so we can try to look into it further. Anything before 14 business days we really cannot do anything since most packages are rated at 10-14 business days.

Weekend scenarios:
Please take note that typically, the shipping services we use deliver Monday Through Friday (excluding holidays). If it is important that your order arrives on a Saturday please speak to a customer service specialist so they can try to accommodate your needs.

Vaporizers are designed, manufactured and sold as hot air extraction devices used and intended to be used in the fields of aromatherapy, therapy, and naturopathy. The lawful and proper use of any Vaporizer or accessory is a required condition of sale.

By purchasing any of these devices you are representing that you are 18 years of age or older, and that you agree to follow the instructions contained herein and in any accompanying literature.

The improper use of these devices may void any applicable warranty. Any illegal use of this device could subject the user to severe fines, penalties and/or imprisonment under state and federal law.

Vaporizers are only to be used by, in the presence of, or with the advice and assistance of someone knowledgeable in the fields of aromatherapy, naturopathy, and natural, organic or alternative health care. Since many plants, botanicals and oils are toxic or poisonous, only legal, safe, known, identifiable and commercially developed and marketed essential oils, or botanicals should be used in any device purchased from this website. Keep these devices and all aromatherapy products out of the reach of children. Study this information, the product instructions, and all of the accompanying literature before using a Vaporizer or any oil or botanical. Likewise, always keep in mind that this device is extremely efficient in extracting the bioactive ingredients from any oil or botanical. Therefore, only use a very small amount (a pinch) of vegetable material (the equivalent of a children.s aspirin) or a micro drop of essential oil.

The information contained in this disclaimer and any other cautionary instructions, and all of the documents and literature included with any Vaporizer was developed for informational purposes only. In no way is any of the information contained in these documents intended to be a medical or prescriptive guide or to be used for diagnosing or treating a health problem or disease. No oil, or botanical should take the place of any prescribed medication. Neither the manufacturer nor the seller, or their respective affiliates, directors, officers or shareholders, of any aromatherapy products on this website shall be held responsible for the misuse of the same or the misuse of any oil or botanical. You, the purchaser and/or user of this device, are responsible for your own use of such products.

If pregnant, nursing or diagnosed with epilepsy, a heart condition, allergies or other medical condition, seek the advice and assistance of a physician or trained health professional before using any Vaporizer or any oil or botanical. If you believe or suspect that you have a medical problem, promptly contact your doctor or health care provider.

.We highly recommend that before you make a purchase through our store that you carefully research the product that you are intending on purchasing. Any return/exchange must be in brand new condition and .unused.. If you would like additional information about the product you are interested in please feel free to call our office and ask us questions. We have a team of friendly, well experienced and very knowledgeable representatives standing by that would be happy to assist you in finding the vaporizer that is right for you.
Our return policy is listed below, please read carefully, if there are any circumstances you do not understand please call in and speak with us..

Returns & Exchange Policy

Orders Returned Within 30 Days
Any/all items purchased from VapeWorld and/or any of its affiliates must meet the following requirements to be eligible for a refund or exchange:

1. Item(s) must be in Original, Brand New condition.
2. Item(s) must be shipped back within 30 days from the original delivery date.
3. Return must include an RMA number which can be acquired by calling us at 877-865-2260 or by filling out our Vape World RMA form.
4. Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase.
5. Buyer must understand and agree to a 10% restocking fee for items that have been opened or have broken seals.
6. Item(s) must be returned in full or will otherwise incur additional restocking fees of up to 50%. This includes but is not limited to any parts, accessories, and/or free bonus items.

VapeWorld reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange
You must have an authorized RMA number for all returns or exchanges. This will ensure proper processing of your item(s). We are not responsible for items sent to us without an RMA number. Please fill out the Vape World RMA. A Vape World representative will email you back within 24 hours with an RMA number that must be written on all sides of the packaging the returned item is being shipped in. If you have any further questions you can contact us by phone +1 877 865 2260 or e-mail.
Buyers are responsible for all costs associated with the return process (Shipping costs). We strongly recommend you insure your package(s) as we are not liable for items that are lost or damaged while in transit. Non-standard shipping services purchased by the buyer in relation to the original purchase including but not limited to upgraded and international shipping are the sole responsibility of the buyer and are non-refundable. You should expect your refund or exchange to process within one week from the delivery date to us assuming the above conditions are met. That includes credit card refunds and exchanges shipped out. This return policy is only available to customers of the United States and/or Canada. For other countries outside of North America please see our Foreign Country Return Policy.
Orders Returned After 30 days

After 30 days there will be no returns or exchanges.
Foreign Country Return Policy

Our foreign return/exchange policy is based on a case by case basis. Because of the rise of shipping costs, custom fees and taxes we will do our best to accommodate such a request within our discretion but at the same time keeping you, the customer satisfied.
Warranty Repair

All warranty issues should be directed to their respected manufacturers/distributors. As a courtesy to our customers we have included a directory of vaporizer manufactures and their contact information.

Notice
Vape World reserves the right to amend this Return Policy at any time by posting the amended terms on this page. As well, Vape World and its affiliates reserve the right to refuse a return for any reason.