The buyer has 7 days to return the item (the buyer pays shipping fees). The item will be refunded.You must contact me first and refunds are given after positive feedback is given. Communication ,shipping and other issues can create problems but by accepting it back I have done the right thing and negative feedback is not warrented. If parts are missing or the item is damaged it must be handled on your end first. I will help. Belive it or not I have had people take parts off Guitars and return them. I take photos as I pack the item to show it is done right.