Postage and Packaging - The term P&P stands for Postage and packaging. These include costs of postage, packing material, professional handling of goods and other fees that are part of processing your order.

Returns - At Snazal we understand the importance of customer satisfaction, and therefore are quite happy to accept returns if you are not completely pleased with your product, as long as it is returned to us in the same condition sent to you and we have been contacted within 7 days of receiving the product by e-mail, so that our staff are aware of the matter.

Address Check - Please check the local address you have given us is correct. This may sound obvious, but every so often we have a similar case.

Faulty Goods - Our goods are inspected carefully by our packing staff before being dispatched, and so will be in good condition. In the unlikely event of goods being faulty (damaged in transit e.t.c), we will gladly accept the return and replace the product for absolutely no cost to you. If a replacement is not available, we are also willing to refund you.

Region Restrictions - This mainly applies to those living the US. Some international edition books are prohibited for sale in US, and therefore not for sale to those living in restricted areas.

IMPORTANT NOTE: Please be sure to read and comply with our terms and conditions before bidding on any item. Its importance is to ensure  you are completely satisfied with your purchase and helps avoid any misunderstandings later on.

E.&.O.E

Payment should be made within 7 days of the sale coming to a close, unless some sort of agreement has been made prior to the transaction. We accept payment through PayPal, credit card, cheques and postal orders (GBP only). Goods will be dispatched promptly, only after payment has been  received.

We are proud to announce that shipping domestically within the UK is now absolutely free as we have completely eliminated postage and packaging costs. We also ship worldwide, (EXCEPT SANITARY WARE), but postal charges do apply. Your order will be handled with professional care, packed carefully and dispatched to the due address in a very efficient and time saving process. In most cases, your order will have been dealt with in less than 48 hours of receiving payment, ready for dispatch.