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We work very hard to ensure our customer's satisfaction. If you are happy with your purchase please leave positive feedback, tell others, and come again! However if you are not satisfied for whatever reason with your transaction please allow us a reasonable chance to resolve any issue that you may have. Your comments and criticism are always welcome
Postage
. Your order will normally be posted within 2 to 3 business days after confirmation and verification of your payment information. Orders are not processed for shipment on weekends and holidays.
No pickups are permitted.
All sales are final please read all terms and conditions before buying.
Delivery Address
We do everything possible to ensure your item is sent to the requested address. Under no circumstances can we deliver to a different address to that which is stated on your eBay account, you can change you address or add an address at the time of purchase if a different delivery address is required please change it before purchase.
Delayed Items
All our items are sent via ROYAL MAIL and are estimated to be delivered within 3 to 4 working days; however we have noticed that on some occasions, a delivery has been attempted while no one is at home. The parcel is then taken to a LOCAL ROYAL MAIL DEPOT without being delivered and now royal mail are not leaving ‘while you were out’ cards please take a form of id and they WILL help you.
The parcel is held there for up to 15 working days before being returned to us.
If you have not received the parcel on time, please contact your local sorting office to enquire about your parcel.
If you are unable to find the parcel please do not hesitate to contact us via the eBay messaging service.
Faulty Goods
All goods are new unless stated otherwise. Any item found to be damaged or faulty when received must be returned to us WITHIN 7 DAYS of receipt; please contact us through eBay communications.
Non-Faulty Goods
We accept the return of goods that were wrongly ordered or ordered in error for exchange. These items must be returned to us carriage paid in the original packing and in a saleable condition WITHIN 14 DAYS of receipt. P & P or carriage on exchange/replacement item is chargeable.
Return Postage
We will not refund the postage under any circumstances.
Returns for Refund
These items must be returned to us unused with original packaging intact and in a saleable condition within 7 days of receipt. Goods must be returned carriage paid. Refund of purchase price less will be refunded by the same method as the payment was made.
Your refund will be done with in 48 hours of receipt.
Postage and Packing will not be refunded, under any circumstances.
Feedback
We aim to deliver your item as quickly as possible. Should there be a problem with the item or if it is lost or incorrect please let us know as soon as possible so that we can correct the problem for you. We will automatically leave a positive feedback to everyone who has completed the transaction and leave us positive feedback. Please do not forget to give us a FIVE STAR RATING on all of the detailed seller ratings. In the unlikely event you are not satisfied with the transaction; please contact us before you submit your evaluations. We believe that everything could be solved by communication. We hope that you will never have to leave Negative Feedback and we guarantee that we will resolve the issue for you in a professional and timely manner.
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